Conference Theme - Anticipating the Citizen's Needs in the 21st Century

For the past several years, governments have launched online services and made investments in ICT to improve their efficiency and performance. Citizens are now accustomed to the notion of an electronic government, which has created greater expectations of service and new possibilities for interaction. As reliance on ICT continues to grow, the needs of citizens will drive the technologies, structures, business practices, and strategies governments employ as they move forward. Governments' ability to anticipate these needs will determine whether they are successful. To that end, the 39th ICA Conference will include sessions and speakers that seek to refine our understanding of what citizen need and want from government, including: What role do new mobile technologies play in creating a ubiquitous government? How will the continued use of ICT impact the business of government? What identity management approaches will enable enhanced interaction while ensuring privacy and security? Leaders in both government and the private sector will debate and elaborate on these issues in speeches, moderated panels and affinity group discussions in beautiful Salzburg, Austria.

Tuesday, September 13, 2005
Opening Session

Conference Opening
Chair: Nachman Oron, Israel
Welcome Address: Ms. Elisabeth Gehrer
Minister of Education, Science & Culture

Keynote Address: Christian Rupp
Federal Executive Secretary of the Austrian Government

First Session

Wireless and Beyond: Toward Ubiquitous Government
Chair: Olov Ostberg, Sweden

Description of Session
Wireless technologies have widely penetrated into almost every field of our society and government is no exception. Handhelds such as mobile phones, PDAs and many other handy solutions have already shown us new possibilities of better government services and more efficient government businesses. We are sure that this kind of new technology will do more and more for government as well as for society.

Moreover, wireless technologies mean more than just handhelds. It includes the digital TV, another kind and easy-to-use solutions for citizens in general. The digital TV has also begun to show its role as a key media in the future in several countries to deliver government services and to improve government-citizen relationships. Furthermore, digital convergence between related technologies while utilizing wireless technologies will accelerate wireless government toward ubiquitous government.


  1. Handhelds for All Hands in the Elderly Care
    Claus Flemming Nielsen, LGDK - Local Authority Interest Association, Denmark
  2. Digital TV for Future Society and Homely Government
    Bill McCluggage, Central IT Unit for Northern Ireland
  3. Ubiquitous Government: Dreams and Issues
    Hyeon-Kon Kim, National Computerization Agency, Korea

Second Session

Strategies for Managing Identities
Chair: Hans Werner Ksica, Austria

Description of Session
Government or regulatory agencies continue to issue a steady stream of market, industry and situation-specific regulations. Affected organizations-both public and private-struggle to keep up. While the nuances of their security models are organization-specific, our experience indicates that leading enterprises share a similar approach to building secure IT environments that meet the government regulations.

This session on identity management provides us with a comprehensive and cost-effective solution for securely managing identities and access for users, applications and devices across client-server, Web and Web service architectures focusing IDS, biometrics, etc.


  1. Hard or Soft or Mobile eID Solutions? Government or Market Based?
    Olov Östberg, Senior Adviser, Swedish Agency for Public Management
  2. Who are you? Managing Identities to Meet Today's Demands for Security and Compliance
    Arno Hollosi, Head of Standards and Techniques,
    Federal Chancellor's Office, Austria.
  3. ... Here I am, and I can prove it. Secured Identity Management in Israel
    Yosi Jakoby, Deputy CIO and Manager of Logistics and Telecom,
    Ministry of Finance, Israel.
  4. US Perspective on Security Identity Management
    Mary Dixon, Department of Defense, USA.

Wednesday, September 14, 2005

Keynote Address:
What's Next? From e-Government to u-Government

Keynote Speaker: Alan Webber: Senior Analyst, Forrester Research

Third Session

ICA On-Going Activity

Description of Session
A major ICA activity throughout the year is to have one or more Study Groups looking in depth at an item of particular interest to its Members. Conference provides an opportunity for the Study Group to report on its findings.

The Affinity Groups are another ICA major activity providing delegates to discuss in a breakout session transitory yet vital issues in the dynamic environment of Information Technology. The subjects for discussion are those identified by members of being of particular interest in modern day society.

Study Group Report Back
Chair: Choy Peng Wu, Singapore

Session Four

Technology Vignettes
Chair: Choy Peng Wu, Singapore

Description of Session
The purpose of this session is to showcase the experimentation and deployment of innovative and emerging technologies in Government. We aim to stimulate the imagination of our friends and colleagues, and show the exciting usage scenarios of leading edge technologies or even technologies still in research labs today.


  1. The Development of e-Government Common Platform and Cross-Agency Integration Services
    Michael Yu-Chuan Lin, Taiwan
    Deputy Director, Department of Information Managerment Research, Development and Evaluation Commission, Executive Yuan.
  2. Use of 'Web Robots' in the Swedish Tax Board and other Government Agencies
    Kay Kojer, Sweden
    Senior Adviser, National Tax Board.
  3. Horses for Courses - Process integration using existing and emerging technology
    Philip O'Reilly, Ireland
    Assistant Secretary General, Information Systems Department of Agriculture and Food.

Highlights of the Country Reports
Chair: Larry Caffrey, ICA

Thursday, September 15, 2005

Session Fiv

Impact of Technology on the Business of Government
Chair: Christianne Poirier, Canada

Description of Session
Citizens of the 21st century expect governments to use information technology to better meet their needs and to gain more efficiency in the delivery of programs and services. The business of government is slowly being transformed as multiple silos of programs and services converge into one 'enterprise' serving the citizen as 'one'. It is clear that information technology is having an impact on the business of government but is it being properly managed?


  1. Information Technology and communication in the public sector
    Bjarne Mollwitz Heltved ,Denmark
    Information Architect, IT Strategic Center, National IT and Telecom Agency
  2. Characteristics of Initiatives for Optimization Plans Aimed at Operational Reforms in Response to IT
    Yoko Miyazaki, Japan
    Deputy Director, Ministry of Internal Affairs and Communications
  3. Connecting Government: a whole of government approach
    Robyn Fleming, Australia
    Policy BranchManager Australian Government Information Management Office (AGIMO)
    Department of Finance and Administration
  4. From IT to Business Transformation: The evolution of "e"
    Pierre Boucher, Canada
    Senior Director, Enterprise Architecture and Standards at Treasury Board Secretariat.

A Debate: Government should always be at the leading edge of emerging technology?
Chair: Nachman Oron, Israel

Description of the session
The ICA debate is a regular, though not mandatory ICA Conference activity. Here two speakers, both leaders in their field discuss the merits of a topic of importance to all Senior Managers in Government. After the opening arguments the Chair will invite contribution from the floor before asking the principle speakers for their closing remarks. Every delegate will then vote for or against the motion. A lively session often with surprising results.


Pro: - Marty Wagner, Associate Administrator, Office of Governmentwide Policy, USA
Contra: - Des Vincent, UK, Former Director of Government IT Unit

Session Six

Keynote Session: Beyond E-Government - Government for the Third Millennium
Speaker Bill Edwards

The gov3 foundation is a not-for profit organization set up to help governments connect to their citizens, foster ICT-enabled transformation, and deliver concrete "how-to" help with countries implementing good practice.

In July, the gov3 foundation and the Salzburg Seminar organised a week-long event entitled: "Beyond E-Government - Government for the Third Millennium".

This was a week-long immersion experience in Salzburg to foster creative thinking in a multi-sector and international context. This stimulating and challenging event was facilitated by a diverse faculty, including: Paul Timmers (Head of eGovernment Unit, European Commission); David Molchany (CIO, Fairfax County, Virginia); and Adama Samassekou (President of the African Academy of Languages and formally President of WSIS Preparatory Committee and Minister of Education of Mali). Session participants were mid and senior career level leaders from around the world.

Bill Edwards, Chair of the Faculty for the Beyond e-Government event will provide an overview of the outcomes and some of the exciting actions being taken forward over the next year.

Closing Session

Conference Review and Closing Ceremony
Chair: Nachman Oron, ICA Chair

Rapporteur - Conference Highlights
Robyn Fleming, Australia