Conference Programme

9.00 -12.30

Meeting of ICA Governing Board and Programme Committee

Chair: Shimon Broner, Chairman, ICA

12.30 -14.00

LUNCH & NETWORKING (Lunch Provided)
Governing Board & Programme Committee

14.00 -16.30

ICA 47th Annual Council Meeting

Chair: Shimon Broner, Chairman, ICA

Attendees: Governing Board, Programme Committee, National Representatives and Deputy National Representatives only (no substitutes)

16.30 -17.00

Election of Board & Programme Committee Members

Chair: Frank McDonough, Life Member, ICA

Attendees: Governing Board, Programme Committee, National Representatives and Deputy National Representatives only (no substitutes)

17.00 -18.00

Welcome and Orientation for New Attendees

Chair: Larry Caffrey, Treasurer, ICA

18.00

ADJOURN

19:00

Welcome Reception: VII Colina, Hotel Tivoli Oriente

Host: 
Paulo Neves, President, Agency for the Administrative Modernization (AMA), Portugal

47th ICA Conference Programme

Future Ready Government – Navigating the Changes

Governments are facing an accelerating pace of change on all fronts, be it economic, social, technological, environmental or others. With the emergent changes, it can no longer be "business as usual". Governments have to be flexible, adaptable, collaborative and creative in order to successfully navigate the waves of change and be ready for the future. In this conference, participants will discuss how governments around the world are harnessing advances in Information and Communications Technology to embrace the opportunities and challenges presented by the swiftly evolving landscape to be ready for the future.

09.00 - 09.10

Conference Opening

ICA Chair: Shimon Broner, Chairman, ICA

09.10 - 09.30

Welcome Address by: Mr. Joaquim Pedro Cardoso da Costa, Secretary of State of Administrative Modernization, Portugal

09.30 -10.10

Opening Keynote: The emergence of Enterprise Engineering and its potential in supporting  the Governance of Systemic Transformations in Public Administrations

Chair: Shimon Broner, Chairman, ICA

Keynote Speaker:
Prof. Jose Tribolet, Instituto Superior Tecnico (IST), Portugal

10.10 -10.45

GROUP PHOTO & BREAK

10.45 -12.45

Panel 1: Future Ready Government – Navigating the Changes

In this session, the panelists will share insights into how Governments are leveraging on rapidly evolving Information and Communications Technology to become more flexible, adaptable, collaborative and creative, so as to successfully navigate the waves of multi-faceted change and be future ready.

Chair: Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada

Speakers:

1. “How to Keep Up – Austrian eGovernment Innovation”
   Herbert Leithold, Head, A-SIT, Austria
2. William Tevie, Director General, National Information Technology Agency, Ghana
3. Paulo Neves, President, Agency for the Administrative Modernization (AMA), Portugal
4. James Kang, Government CIO, Singapore

12.45 -14.00

LUNCH & NETWORKING (lunch provided)

14.00 – 16.00

Breakout Session 1 : IT Performance Measurement – Measuring the Value Contribution of IT

Government IT organisations often face the challenge of demonstrating the returns on investment or value of IT initiatives to their stakeholders. What are the approaches, models, metrics, etc for IT performance measurement in Government? In this session, participants will discuss:

• How the value of ICT’s contribution to Government is being measured in different countries;
• Success stories and challenges encountered; and
• Lessons learnt.

Chair: Pierre Boucher, CIO, Public Works and Government Services, Canada

Facilitators:

1. Frank McDonough, Life Member, ICA
2. Pierre Boucher, CIO, Public Works and Government Services, Canada
3. Samia Melhem, Lead Policy Specialist, World Bank Group

[Note: Coffee break to be taken during discussion.]

16.00 -17.00

Highlights from Country Reports 1

Chair: Larry Caffrey, Treasurer, ICA

17.00

ADJOURN

(Buses will leave at 1920h from the Hotel)

20.00

Portugal Evening: Casa Do Fado

Host: Shimon Broner, Chairman, ICA

09.00-10.00

Panel 2: Collaboration and Co-creation - Managing the Change

New technologies and globalisation are enabling governments to extend their collaboration and co-creation efforts across borders and across the public, private and people sectors. This panel will discuss how governments are managing the opportunities and challenges presented by increasing cross-border, cross-agency and cross-sector initiatives powered by technology.

Chair: Dr. Naiyi Hsiao, Director of Taiwan E-Governance Center/ Associate professor, Dept. of Public Administration, National Chengchi University, Taiwan

Speakers:

1. Bill McCluggage, Government CIO, Ireland
2. Barbara Ubaldi, e-Government Project Manager, OECD
3. Amos Tan, Director, Government ICT Strategy & Perfomance Management, IDA, Singapore

10.00 -10.30

BREAK

10.30 – 11.30

Technology Vignettes (Live Demos)

The purpose of this session is to showcase the experimentation and deployment of innovative and emerging technologies in Government. We aim to stir the imagination of the audience by showing some exciting usage scenarios of leading edge technologies, or even technologies still in research labs today.

Chair: Howard Jyan, Deputy Director, Department of Information Management Research, Development & Evaluation Commission, Executive Yuan, Taiwan

Speakers:

1. “Food Traceability Information System” 
   Howard Jyan, Deputy Director, Department of Information Management Research, Development & Evaluation Commission, Executive Yuan, Taiwan
2. “Rapid Mobile Apps Development: An Inspiration for the Public Sector”
   Álvaro Pinto, CEO, Full IT, Portugal
3. “Spatial Data Services”
   Juhani Korhonen, Ministerial Advisor, Public Sector ICT Department, Ministry of Finance, Finland

11.30 -12.30

Highlights from Country Reports 2

Chair: Larry Caffrey, Treasurer, ICA

12.30 – 13.30

Lunch (provided)

13.30 -15.30

Breakout Session 2: Mobile Services – What Has Changed?

Mobile computing is going from strength to strength, spurred on by trends such as Consumerisation of IT and BYOD (Bring Your Own Device). In this breakout session, participants will discuss the opportunities and challenges governments encounter as they continue to explore new frontiers in delivering mobile services to the public and to their own employees.

Chair: Magnus Enzell, Senior Adviser, Department for ICT Policy, Ministry of Enterprise, Sweden

Facilitators:

1. Benjamin Bienfait, Attaché, Ministry of Economy, Belgium
2. Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada
3. Dr. Naiyi Hsiao, Director of Taiwan E-Governance Center/ Associate professor, Dept. of Public Administration, National Chengchi University, Taiwan

[Note: Coffee break to be taken during discussion.]

15.30 -17.30

Visit to Citizen Services Centre in Lisbon

Presentation by:
Paulo Neves, President, Agency for the Administrative Modernization (AMA), Portugal

The Portuguese one-stop-shops - “Citizen Shops” - are managed by the Administrative Modernization (AMA) and are one of the most emblematic projects with regards to the delivery of public and private services to citizens in Portugal. In one place, citizens can have access to a wide range of public and private services, from social security to tax services, electricity or water suppliers’ companies and Citizens Card emission services. In this visit to one of the Citizen Shops, participants will be able to see in loco how the shops work and put in practice a citizen-oriented model based on integration and interoperability between different public entities.

Co-ordinator:
Frank Leyman, Manager, International Relations, Fedict, Belgium

17.30

ADJOURN

FREE EVENING

09.00 - 10.00

Panel 3: Enhancing Government Efficiency – Making the Change

The workforce is changing, the workplace is changing. How are Governments leveraging on advances in technology such as mobility, social networking and cloud, to enhance their workplace efficiency? This panel will share how Governments are adopting and adapting to new working models such as Telecommuting, Workplace 2.0, Office of the Future, Shared Services, etc.

Chair: Frank McDonough, Life Member, USA

Speakers:

1. Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada
2. Shimon Broner, Senior Chief Information Officer, Ministry of Economy, Israel
3. “e-Government in Bhutan”
   Phuntsho Tobgay, Director, Department of Information Technology & Telecom, Ministry of Information & Communication, Bhutan

10.00 -10.30

BREAK

10.30 -11.30

Panel 4: Practical Considerations for Adopting Cloud Computing

Cloud computing continues to grow exponentially since the days it became a buzzword. Has cloud computing gained traction in Governments? This panel will discuss the practical considerations for adopting cloud computing, the insights and the lessons learnt.

Chair: Frank Leyman, Manager International Relations, Fedict, Belgium

Speakers:

1. Pierre Boucher, CIO, Public Works and Government Services, Canada
2. Toshiyuki Zamma, Executive Advisor to Government CIO, Government CIO Office, Cabinet Secretariat, Japan
3. 'European Cloud Partnership' Frank Leyman, Manager International Relations, Fedict, Belgium

11.30 -12.30

Open Discussion

This session will be open for delegates to raise and discuss topics pertaining to the conference theme.

Facilitator: Larry Caffrey, Treasurer, ICA

12.30 – 13.00

ICA Study Groups

Chair: Howard Jyan, Deputy Director, Department of Information Management Research, Development & Evaluation Commission, Executive Yuan, Taiwan

Study Group Leaders:

1. “Security – Web Certificates”
   Jan Timmermans, Policy Coordinator, Ministry of the Interior and Kingdom Relations, The Netherlands
2. “A Comparative Study of National ICT Governance Models”
   Gina Smith, Director General, Project Delivery Office, Information Technology Services Branch, Public Works and Government Services Canada

13.00 - 14.00

LUNCH & DISCUSSION ON STUDY GROUPS (Lunch Provided)

Leader: Howard Jyan, Deputy Director, Department of Information Management Research, Development & Evaluation Commission, Executive Yuan, Taiwan

14.00 – 14.30

Breakout Sessions 1 & 2 Report Back

Speakers: Chairpersons of Breakout Sessions 1 & 2

14.30 -15.15

Conference Insights from Future Leaders

Chair: Shimon Broner, Chairman, ICA

Future Leaders:

1. Hugrún Ösp Reynisdóttir, Head of Division, Department of Public Management and Reform, Ministry of Finance and Economic Affairs, Iceland
2. Artur Reaboi, Enterprise Architect, e-Government Center, Moldova
3. António Bob Santos, Expert in Innovation Policies, Ministry of Employment and Social Security, Portugal
4. Gary Simpson, Business Analyst, Ministry of Justice, UK

15.15 -15.45

BREAK

15.45 -16.05

Conference Summary

Rapporteur : James Mackison, ICA Contributing Consultant, USA

16.05 -16.30

Looking ahead to 48th ICA Conference in Ottawa, Canada –Pierre Boucher and Peter Bruce, Canada

16.30 -17.00

Conference Closing – Shimon Broner, Chairman, ICA

17.00

ADJOURN

(Buses will leave at 18.45h from the Hotel for Tour of the City before Gala Dinner)

20.00

ICA Gala Dinner – Carriage Museum

ICA Awards Ceremony