This conference report summarizes the findings from the 53rd ICA Conference during which participating CIOs, International Organizations and experts from around the world shared knowledge and best practices on how to address citizen and business life events in the most inclusive, transparent, secure and fastest manner.
We looked into the proactive personalisation of Government services and concluded that every citizen’s need can be addressed in an advanced flexible system. When you promote cross-agency and cross-border collaboration and exchange of information, you will have fast results and a better understanding of citizen needs while ensuring security and inclusiveness.