Tailoring digital government to improve citizen experience. What can agencies do to entice citizens to access available online government services? Are trust, satisfaction and loyalty the key elements to user experience (UX)? How can systems of engagement promote communication and attract citizens by providing better service access? What are the tools available in succeeding this? How can strategy, policy, and governance enable Digital Government? Creating trust in the virtual world-what are the ways for governments to achieve this? Are yesterday’s as well as today’s failures opening the doors to new solutions?
The role of the CIO in this leading digital transformation is ever evolving. This year’s conference will address tools and methodologies to look ahead and bring forth solutions and experiences to make citizen digital engagement not just an aspiration but a reality.
The 50th Conference Programme will introduce a number of panels represented by CIOs and experts from a large number of countries and organizations, while confirmed participation to date includes: Belgium, Brazil, Canada, Colombia, Denmark, Estonia, European Commission, Finland, Israel, Italy, Japan, Mexico, Moldova, Mozambique, OECD, Portugal, Singapore, Spain, Sweden, Taiwan, The Netherlands, UK and USA.
Be sure to check back with us for more updates!