ICA 42nd Conference

1. General Information
2. Conference Theme
3. Agenda

ICA provides officials in national governments with a vehicle for addressing the key issues and emerging policies related to the development and implementation of e-Government and remains an international forum to support senior managers in the formulation of policies to improve the efficiency and effectiveness of government administration.

ICA therefore do not sit on the sidelines with respect to the Information Society. We are an interconnected world where each of us must play a role in shaping the vision and collaborating across jurisdictions. The 21st Century is truly a time of opportunity for government as the global community becomes a reality. At our 42nd Conference we again had the opportunity to learn from and leverage the success of others.

Each year ICA's officers identify an issue of vital importance in the realisation of its objectives as the theme for its Annual Conference. This year the theme was 'Anticipating the Challenges of our Next Generations. Over three days more than 20 speakers, including guest Keynote speakers, from some 16 countries asked both the right questions and provided the answers, while more than 70 delegates from 19 countries each had the opportunity to add their knowledge and wisdom to this important issue.

The ICA 42nd Conference provided us all with even more solutions for our interconnected world.

Anticipating the Challenges of Our Next Generations

Technology is both cause and solution to many of the great issues confronting governments today, and offers significant challenges to governments around the world. There is an urgent need to modernize both our outdated systems and ageing workforce in order to provide the world-class service that citizens demand.

The 42nd Annual Conference of the International Council for Information Technology in Government Administration (ICA) will explore the next generation of technology and what it requires of the people and new ways of doing business that will shape governments in the next decade. Representatives from more than 20 countries will address some of the technology challenges governments are facing and discuss possible solutions, including:

• The Emerging Challenges. The challenges for ICT in government that are emerging in the second decade of the Internet are considerably tougher than the low-hanging fruit of putting public information and services online and using IT to streamline operations. A major concern, for instance, is information security and ensuring the privacy of personally identifiable information, a goal that is often at odds with the imperatives of improving citizen customer service and increasing government transparency.
• The Intergenerational Workforce. Even as technology becomes increasingly sophisticated, the ageing management in most governments is struggling with the impact of having four generations in the workforce, particularly when their experience ranges from "digital natives" to mainframe systems engineers. The diverse workforce impacts the way we recruit and retain and re-train employees as well as how we deliver information to citizens. Are we building the skill sets we need? Are we leveraging the natural abilities-and essential skills-of the upcoming generation of "digital natives?"
• The Environmental Crisis. The threat of climate change worldwide is forcing governments to confront the reality that ICT is contributing as much as the airline industry to the carbon footprint. Environmental considerations will revolutionize ICT in the future, from imposing "Green IT" requirements on the acquisition and management of energy-efficient equipment to instituting energy-saving behaviours and effective recycling programs.
• New Technologies. ICA representatives from around the world will demonstrate some of the latest technologies their countries are using to address these issues and project successes. Plenary panel discussions will give participants a snapshot of things to come in the next decade and small-group breakouts will consider cross-jurisdictional and integrated service-delivery issues and alternative workplace initiatives.

Conference Opening

Frank Leyman, ICA Chair, Belgium

Welcome Address:
Nam-Joon Chung, Vice-minister of Public Administration & Security in Korea
Seang-Tae Kim, President of National Informational Society Agency

Keynote Address:
"Banishing Bureaucracy, Emerging e-Government, and What Next?"
Dr Moon Suk Ahn, Professor, Korea University

Description of Keynote Address
At the end of the last century, well-known scholars of public administration such as David Osborne proclaimed, "bureaucracy was banishing". The backlash against the inefficiencies of public bureaucracy had been evident in public management ever since. The emergence of e-government coincided with such sentiment and nations rushed to build e-government as it presented a solution to the problem with its vast technological potential.

It is enormously important that the future state of e-government be discussed and re-examined as technology continues to present us with potential to meet the emerging challenges. This international conference on e-government aims to re-examine the meaning and role of e-government in our changing environment and attempts to offer a vision of the future of e-government.

• Frank Leyman
• Nam-Joon Chung
• Seang-Tae Kim
• Dr Moon Suk Ahn

Session Downloads

First Session

Panel 1: Understanding the Emerging Challenges

Chair: Ken Cochrane, Canada

Description of Session:
Chief Information Officers are in the unique position of being exposed to a broad range of needs and challenges faced by the enterprise or the government they serve. These needs certainly relate to technology but go beyond this domain into management of information, supporting service delivery, securing the enterprise and finding new ways to enable collaboration. This Panel will feature the CIOs of national governments who will share their insights into emerging "Forces & Trends" that will challenge them and their governments over the course of the next 5 - 7 years. The panellists will share their insights and suggest how we might deal with these trends.

Participants:

1 Trends & Emerging Challenges in Canada
Ken Cochrane, CIO, Canada
2 Trends & Emerging Challenges in UK
John Suffolk, CIO, UK
3 Trends & Emerging Challenges in New Zealand
Laurence Millar, CIO, New Zealand

• Ken Cochrane
• John Suffolk
• Laurence Millar

Session Downloads

Second Session

Breakout Session 1: The Future Role of the CIO
Chair: Edwin Bruce, New Zealand

Description of Session:
In this session conference broke into three facilitated groups (selected at random) to discuss one major challenge The Future Role of the CIO. This challenge was considered and answered from the perspective of the role of the Government CIO (or equivalent function) over the next five years. In this breakout Session delegates will ensure that the challenge is understood, risks are mitigated and opportunities are taken advantage of.

Each group reported back on their findings later in conference.

Facilitators:
1 Thomas Menzel, Austria
2 Sharon Dawes, USA
3 Pauline Tan, Singapore

• Edwin Bruce
• Thomas Menzel
• Sharon Dawes
• Pauline Tan

Session Downloads

Third Session

Panel 2: Next Generation's Challenges
Chair: Darlene Meskell, USA

Description of Session:
The so-called "digital generation" is already changing the ways people use technology in their everyday lives. And this is only the beginning, as next-generation technology changes the ways we relate to one another and to government beyond recognition. This panel will discuss many ways young people around the world are using social media and mobile technology and how governments are leaning to harness these new forces to better serve citizens. Participants:

1 "The Use of Technology to Spread Citizen Awareness among the Young"
Dr Sam Youl Lee, Professor at Yonsei University, Republic of Korea
2 "Redefining Work, the Workplace and the Technology Making It Happen"
Steve Ressler, Young Government Leaders, USA
3 "Generational Differences - What is this Generation Telling Us?"
Jane Treadwell, Australia World Bank

• Darlene Meskell
• Dr Sam Youl Lee
• Steve Ressler
• Jane Treadwell

Session Downloads

Fourth Session

Keynote Address
Chair: Martha Dorris, USA

"Government 2020 and the Perpetual Collaboration Mandate"
Jeffrey Rhoda, IBM

Description of session:
Through research, IBM has identified the drivers affecting government over the next 12 years and the implications of those drivers. These emerging trends will require governments to respond with new strategies and ways of conducting business. The implications of these drivers will vary depending on the country and the public's specific cultures. Many programs may need to be realigned based on these drivers and existing realities. Find out how corporate CEO's are responding to these drivers.

• Martha Dorris
• Jeffrey Rhoda

Session Downloads

Panel 3:Sustainable ICT - Not Just an Environmental Imperative for ICT
Chair: Peter Dale, Australia

Description of session:
In addition to environmental benefits, an increased focus on sustainable ICT can result in technologies and practices that reduce costs and provide opportunities to improve citizens' quality of life, both in the home and the workplace. ICT is a major consumer of energy and contributor to greenhouse emissions. Yet when used wisely, ICT has a positive effect in reducing energy consumption and greenhouse emissions. Our panel speakers will discuss important ways in which we can incorporate sustainability into our ICT purchasing, how ICT can be applied to solving environmental problems more broadly, and how ICT sustainability can be applied at a whole-of-government level.

Participants:
1 "An Environmental Protection Agency Focus on Green IT"
Linda Travers, USA - by Teleconference
2 "Sustainable ICT - Policy and Practice in Australia"
Peter Woods, Australia

• Peter Dale
• Linda Travers
• Peter Woods

Session Downloads

Breakout Session 2: Resolving More Next Generation Challenges
Chair: Anna Lundbergh, Sweden

Description of session:
Delegates once again split into three facilitated groups but this time to brainstorm three different major challenges in the move to Transformational Government.

In this session delegates chose which group to attend and again each challenge was answered from the perspective of the role of the Government CIO (or equivalent function) over the next five years to ensure that the challenge is understood, risks are mitigated and opportunities are taken advantage of.

The format was the same as the previous breakout session, with a report back to conference.

Facilitators:
1 "Safeguarding PII, Data Protection, Loosing Data"
Christian Rupp, Austria
2 "Legal Differences"
Jan Timmermans, Netherlands
3 "Flexible Workplace"
Ronnen Brunner, Israel

• Anna Lundberg
• Christian Rupp
• Jan Timmermans
• Ronnen Brunner

Session Downloads

Fifth Session

Vignettes - Advanced Technology:
Chair: Mui Ken Chung, Singapore

Description of session:
The purpose of this session is to showcase the experimentation and deployment of innovative and emerging technologies in Government. We aim to stir the imagination of the audience by showing some exciting usage scenarios of leading edge technologies, or even technologies still in research labs today

Participants:

1 "Internet Voting"
Ülle Madise, Estonia
2 "RFID/USN Services in Korea"
Daeyoung Kim, Information and Communication University, Republik of Korea
3 "Government Services Platform using SOA"
Hon-Wei Jyan, Taiwan

• Mui Ken Chung
• Ülle Madise
• Hon-Wei Jyan
• Daeyoung Kim

Session Downloads

Report Back on Breakout Session 1: The Future Role of the CIO
Chair: Edwin Bruce New Zealand.

See Breakout Reports section

Highlights from Country Reports 1
Chair: Larry Caffrey, ICA Editor/Treasurer

See Country Reports section

Sixth Session

Panel 4: Social Networking
Chair: Des Vincent, UK

Description of session:
There is little doubt that Social Networking sites are one of the most remarkable technical phenomena of the 21st century. Social Networking sites are this generation's 'virtual community' enabling people who use the Internet to communicate with each other about anything and everything. User numbers have been increasing at a dramatic rate for several years; e.g. as of June 2007, MySpace was the most visited website in the USA with more than 114 million global visitors representing a 72% increase on 2006. Facebook increased its global unique visitor numbers by 270% for the year ending 2007.

While there are significant benefits in Social Networking including tools which enable like-minded individuals to discover and interact with each other, there are issues. Significant privacy and security risks have also emerged. People profile themselves for free including photographs, likes and dislikes, and voluntarily disclose detailed maps of their social relationships. Users often are not aware of the size of the audience accessing their content. The sense of intimacy created by being among digital 'friends' often leads to inappropriate or damaging disclosures.

Governments cannot afford to ignore this development and this Session will explore the relevance of these collaborative web technologies to government through the experiences of a number of administrations.

Participants:
1 "Using Social Media: the US Experience"
Martha Dorris, USA
2 "How Social Media Changes Everything"
Matt Lane, New Zealand
3 "Evolution of Social Network Service into Media"
Su Yun Chae, CyWorld Japan

• Des Vincent
• Martha Dorris
• Matt Lane
• Su Yun Chae

Session Downloads

Seventh Session

Report Back on Breakout Session 2: Resolving More Next Generation Challenges
Chair: Anna Lundberg, Sweden

See Breakout Reports section

Highlights from Country Reports: 2
Chair: Larry Caffrey, ICA

See Country Reports section

Eighth Session

Study Groups Report Back
Chair: Edwin Bruce, New Zealand

Description of session:
In this session the leaders or appointed Rapporteur for each ICA Study Group reports on progress and work done on the ICA Study Group they are currently working on.

• Edwin Bruce

Session Downloads

Panel 5: Case Study of Success
Chair: Frank Leyman, Belgium

Description of session
In this panel session we have three examples of successful implementations of tools that have allowed tailoring of services towards different segments of the population. Portugal will talk about its new version of their citizen shop; Greece will give an overview of their tools to sense what the population wants and finally Paul Waller will talk about special actions in the city of London towards some excluded segments of their population.

Participants:
1 "Citizen Shop"
Andre Vasconselos, Portugal
2 "New tools for citizen using internet"
Vasilis Koulolias, GOV2U Greece
3 "The People that E-Government Forgot"
Paul Waller, UK, City of London - video

• Frank Leyman
• Andre Vasconselos
• Vasilis Koulolias
• Paul Waller

Session Downloads

Closing Session

Chair: Frank Leyman, ICA Chair, Belgium

Experiences Between Young Generations
Speaker: Warren Hero, South Africa

Conference Summary
Rapporteur: Nachman Oron, Former ICA Chair, Israel

Conference Closing
Looking ahead towards the 43rd Conference: Introducing Brussels, Belgium

• Frank Leyman
• Warren Hero
• Nachman Oron

Session Downloads

Country Reports

Chair: Larry Caffrey, ICA
Country Reports, and the discussions on those reports, compiled by ICA National Representatives. The reports cover major strategic, business, innovative and technological activities within each country.

Description of session:
These are highly interactive sessions, unique to the ICA Conference, when the major activities in the Country Reports provided by each member country prior to Conference are highlighted and discussed in open session. All delegates have the opportunity to expand on, or raise any issue in these reports. These 'Round Table' discussions fulfil a major goal of ICA - to promote and facilitate the informal exchange of ideas, knowledge and experiences on all aspects of Information Technology

• Larry Caffrey

Country Reports

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