Whole Of Government - Filling The Holes
12-14 September 2006
The ICA 40th Conference took place in Guadalajara from 12 -14 September 2006.
The ICA Board would like to record their thanks to the Governments of Mexico and Jalisco, with particular thanks to Abraham Sotelo and Claudio Interdanato and their support team for the superb organisation and service support throughout the conference. The ICA 40th Conference Theme and Agenda are given below.
You will find download links, together with a photograph of the Speaker, below each session summary. In some cases, for example Keynote speakers, both the text and the slides used during each presentation can be downloaded; for other sessions only the PowerPoint file is available. The Agenda below identifies the speakers at conference and where possible a short synopsis of the presentation.
Please note that all PDF file downloads open in a new browser window.
- Conference Theme
- Agenda
- Affinity Group Workshops
- Brainstorming and Networking Session
- ICA Round Table: Country Reports
Whole Of Government - Filling The Holes
Over the long history, since governments were first formed, they have been organized around single functions. So, we have the Ministry of Labor, the Department of the Treasury and so forth. In the United States there are 29 major and 60 small agencies all zealously guarding their assigned responsibilities. Today however, with the advent of low cost, high speed communications lines and data base software, the possibilities exist to consolidate and centralize in heretofore unimagined ways. This enables managing horizontally across the individual agency/ministry programs rather than vertically down through the individual pipes of government.
Senior information management officials in governments were the first to see the possibilities. At first, they were able to generate enthusiasm at the highest levels in their government. Across the world, Presidents and Prime Ministers publicly spoke of the possibilities. However, in recent years these leaders have moved on to other issues. At the same time there has been modest success in conveying the vision to lawmakers and to program officials. In fact, there is strong resistance in some governments concerning the whole of government approach and horizontal management.
Public administrators and students of government have a more positive perspective. They conclude that the whole of government approach and horizontal management are inevitable because they allow better service and save money. But, the road ahead will be a rocky road based on the experiences in these early days.
Last year ICA's 39th annual conference in Salzburg, Austria was transitional year as governments began to move in earnest to what will become 'one government' in the years ahead. In Salzburg, we began to hear for the first time that consolidation and centralization are important initiatives in many countries. The year 2005 was the first time that many ICA member countries began to report extensively on these issues. A number of examples were mentioned by delegates. Finland reported on plans to consolidate financial and personnel services from over 100 agencies into a few centers. Canada reported plans to consolidate all of its IT operations and services across government into a single new fee-for-service agency being created.
In 2005, cross government collaboration was already high on the agenda for the first time. Denmark, Sweden, Great Britain, Australia, Canada, Switzerland and Malta were among many with good progress and ambitious plans to ensure collaboration across agencies.
Australia has created a unique Cross Jurisdictional Chief Information officer to support sharing of practices and collaboration across all levels of government. Also, several countries reported that they were working to build cross government management skills.
With this evidence reported, the ICA Program committee recommended and the Board endorsed the proposal that the 40th annual conference look ahead and focus on the "whole of government" theme. In these three days here in Guadalajara, Jalisco, México, we will focus on the many aspects of the whole of government approach to modern governance. In our concluding session on Thursday, each of us will have a special picture of the road ahead and how to get to the government of the future which is when all ministries and agencies are working collaboratively in a whole of government approach.
Tuesday, September 12, 2006
Opening Session
- Chair: Nachman Oron - ICA Chair, Israel
- Welcome Address:
- Abraham Sotelo , Head of e-Government and IT Policy Ministry of Public Administration, Mexico
- Francisco Ramirez Jalisco State Governor
- Eduardo Romero Ramos, Minister of Public Administration.
- Keynote Address: From E-Government to E--Inclusion
- Director of the Division for Public Economics and Public Administration Department of Economic and Social Affairs, United Nations.
- William Heath, Kablenet
"How can we take a holistic approach to e-enabled government?"
Nachman Oron
Abraham Sotelo
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Oron.pdf 83KB | ||
| Bertucci.zip 1390KB | Bertucci.pdf 441KB | Bertucci.pdf 236K |
| Heath.zip 28KB | Heath.pdf 28KB | Heath.pdf 56K |
Session 1
- "Whole of Government" Vision, strategies and challenges
Chair: Frank McDonough - USA- Description of Session:
In this first conference session, we will set the stage. What is the 'one government', whole of government concept? Why is it important? What affect can it have on the organization of government? What tools, including portals, architectures, and channel integration need to be put in place to allow it to happen? What role will culture play in the eventual success of attempting a one government program?
One government resulting from the whole of government perspective will require a public private partnership to bring all the needed skills to bear on the work to be done. What should be the distribution of the responsibilities? How are leading governments managing the relationship?
There are privacy implication that need to be addressed as consolidations, and centralization lead to one government. What are these and how can they be addressed? Finally, measures are needed to justify the strains that "one government" places on the government and its personnel and contractors. What are these measures and how are they collected and validated?
In addition, we will assess where we are today and what the prospects are for the next few years as we proceed with a whole of government, one government approach to governance? - Participants:
Frank McDonough, USA
Ann Steward, Chief Information Officer, Australia
Ms. Tan Kar Joo, Singapore
"Singapore iGov2010: From Integrating Services to Integrating Government"
- Description of Session:
Frank McDonough
Ann Steward
Ms. Tan Kar Joo
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| McDonough.zip 743KB | McDonough.pdf 711KB | McDonough.pdf 397KB |
| Steward.zip 17580KB | Steward.pdf 3348KB | |
| Tan.zip 3487KB | Tan.pdf 1798KB |
Session 2
- Innovative "Whole of Government" Solutions
Chair: Hans Werner Ksica, Austria- Description of Session:
This session will highlight actual solutions that have been implemented demonstrating the whole of government approach to service delivery and transformation. Some of the issues to be discussed include governance models, the use of shared or consolidated services, collaboration across governments, challenges and best practices in implementing "whole of government" solutions, and measuring the success of the solutions. - Participants:
"Korea's Journey to Whole-of-Government Solutions"
Soung Hie Kim, Korea
Korea's strategy for achieving a whole-of-government approach to service delivery will be highlighted in this session. This will include key policies, meaningful whole-of-government projects, successful funding mechanisms and vanguard IT pilot projects. Specifically, an integrated government IT center project will be highlighted to demonstrate Korea's successes at this approach. - "Belgium's Way to International Interoperability"
Frank Leyman, Belgium
With regards to e-government, Belgium has managed to turn a multi-headed dragon into a smiling face. First, they created the right environment (i.e., legal, political, technical), then concentrated on:
- Computerizing the Belgian State (technology)
- Computerizing the Belgian Society (communications and education)
- Promoting Belgium as an ICT knowledge Region
The key to Belgium's success is concentrated around the eID card. The rest was a matter of multiplication of applications (private and public). - "All-of-Government Governance - a New Zealand approach"
Edwin Bruce, New Zealand
Increasingly, government agencies are expected to work together and share common infrastructure, standards and processes. In this session, we will examine a range of characteristics, challenges and opportunities for shared governance. Examples to illustrate New Zealand's approach include the:
- New Zealand Digital Strategy
- State Services Development goals
- E-government Interoperability Framework
- All-of-Government Operations
- Government Shared Network Project
- Authentication Program
- Description of Session:
Hans Werner Ksica 
Edwin Bruce
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Kim.zip 9523KB | Kim.pdf 9437KB | |
| Leyman.zip 5510KB | Leyman.pdf 9250KB | |
| Bruce.zip 2013KB | Bruce.pdf 1208KB |
Wednesday, September 13, 2006
Session 3
- Keynote Address: Social software for the engaged citizen: Strategies for
cooperation
Jon Udell, Lead Analyst, InfoWorld.
Chair: Martha Dorris, USA - Study Group Report Back
Chair: Hans Werner Ksica - ICA Vice Chair, Austria- 1 e-ID Study Group: Frank Leyman, Belgium
- 2 Mobile Government: Ovov Ostberg, Sweden and Melissa Teasdale, Canada
Martha Dorris- Hans Werner Ksica
Olov Östberg
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Udell.zip 28,989KB | Udell.pdf 507KB | |
| Chung_Leyman.zip 102KB | Chung_Leyman.pdf 85KB | |
| Ostberg_Teasdale.zip 1129KB | Ostberg_Teasdale.pdf 1740KB |
Session 4
- Affinity Group Chair: Jacob Navot, Israel
- Description of session:
Affinity Group 'breakout sessions' focus this year on applying information and communications technology (ICT) to three of the highly requested areas within government that impact citizens directly. Each affinity group will highlight the key issues and recommendations for that business line.
Affinity Group Introduction and report back sessions
- Description of session:
Jacob Navot
Session 5
- Consolidated and Shared IT Services- the best of two Worlds
Chair: Olov Ostberg - Sweden- Description of session:
This session will discuss and demonstrate best practices with regard to bringing together frequently duplicated functions from various organizations and offering those services more efficiently at lower cost in a shared services environment. What sourcing and governance models are emerging for modern governments? - "Pre-requisites and Enablers for a Whole-of-government Approach"
Jim Alexander, Canada Deputy Chief Information Officer, Canada - "Consolidation in Finland"
Arja Terho, Finland Counsellor, Ministry of Finance, - "Standard ICT Operating Environment for Singapore Government"
Joo Hong Tan, Singapore
Assistant Director, Government Infrastructure & Technology Division
- Description of session:
- Olov Östberg
Jim Alexander
Arja Terho
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Alexander.zip 3163KB | Alexander.pdf 865KB | |
| Terho.zip 478KB | Terho.pdf 184KB | |
| Tan.zip 3427KB | Tan.pdf 1312KB |
Thursday, September 14, 2006
Session 6
- Agile Government
Chair: Edwin Bruce - New Zealand- Description of Session:
Society is in the midst of moving from; the industrial age to the information age, hierarchical structures to empowered people with shared vision, command and control to knowledge based, local systems to global ecosystems, service levels in hours, days and weeks to service levels measured in minutes or seconds, and stable systems to constantly adapting systems.
'Agile government' is being promoted as a government response to increased expectations and constant change. This has been characterised by Gartner as; Increased government awareness of what is going on Flexibility, to adapt to expected changes Productivity, to execute well planned projects Adaptability, to respond to unexpected change.
The purpose of this session is to promote common understanding about what agile government is, why it is important and share stories about agile government in action. - Participants:
- Agile e-Government: responding to emerging challenges in Mexico
Abraham Sotelo Nava, Head of e-Government Unit Mexico
Summary
Governments around the world must make sure they respond in a timely and efficient manner to yet unknown and growing challenges, such as new threats to security, the need of a drastically enhanced national competitiveness, and strong pressures to deliver more and better services at a lower cost. To be successful and timely in a response, governments need a coherent framework that aligns and provides coherence to policies, programs, resources, and technology. This presentation will discuss the components of such a framework and the unique role of technology in the acceleration of the response of the Government of Mexico to emerging challenges. - "Disaster Management/Business Continuity"
Philip O'Reilly, Ireland
- Description of Session:
- Edwin Bruce
- Abraham Sotelo
Philip O'Reilly
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Sotelo.zip 1124KB | Sotelo.pdf 373KB | |
| OReilly.zip 589KB | OReilly.pdf 656KB | OReilly.pdf 50K |
Closing Session
- Keynote Address: Leadership in Customer Service: Building the
Trust
Jon Brakebill
Global Program Director,
Government Customer Relationship Management Practice
Accenture
Abstract:
Since 2000, Accenture has examined the global landscape of government customer service and assessed the effectiveness of the service programs of more than 20 national governments. In this, our seventh annual report, Accenture provides an in-depth look at those governments that always seem to stay ahead of the curve in both vision and in implementation. This year’s research was composed of:
- In-depth interviews with nearly 50 global government executives who have been instrumental in moving their countries to the leadership position they are in today
- A comprehensive direct survey of 8,600 citizens in 21 countries for a unique first-hand look at the effect of their governments’ current policies and practices related to customer service
- Extensive background research into the service environment in each of the 21 countries surveyed
In this presentation, we share our key findings and recommendations so that government executives can learn from their peers around the world, assess their own current strategies, and begin to implement service initiatives that advance their administrations toward the rewards of high performance.
Chair: Nachman Oron, ICA Chair, Israel - Conference Summary - Darlene Meskell, USA
- Welcome to ICA 41st Conference - Dublin, 2007 - Enda Holland, Ireland
- Conference Closing
- Nachman Oron
Enda Holland
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Brakebill.zip 1259KB | Brakebill.pdf 443KB | Brakebill.pdf 45K |
| Meskell.zip 40KB | Meskell.pdf 43KB | Meskell.pdf 30K |
- Affinity Group Report Back
Chair: Jacob Navot, Israel- ICT in Health: Igor Rosette; Mexico
- ICT in Education and Learning: Ms. Yip Yuen Fong, Singapore
- ICT in Homeland Security: Shimon Broner, Israel
- Jacob Navot
Shimon Broner
| PPT (zipped) | Transcript PDF | |
|---|---|---|
- Challenges and Issues of WOG
Chair: Martha Dorris, USA
Moderators:
Bob Assirati, UK
Simon Gauthier, IADB
Ann Steward, Australia- Description of Session:
This session will be a small, networking session of about 20 attendees each that will brainstorm on the challenges and issues of providing a "whole of government" approach to serving citizens. In keeping with the conference theme, this will allow different subsets of attendees to identify the challenges with the expectation that the challenges and issues could be the same or different as well as the recommended solutions.
- Description of Session:
- Martha Dorris
Bob Assirati- Frank McDonough
- Ann Steward
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Group 1 19K | ||
| Group 2 11K | ||
| Group 3 23K |
- Chair: Larry Caffrey, ICA
Country Reports, and the discussions on those reports, compiled by ICA National Representatives. The reports cover major strategic, business, innovative and technological activities within each country. These Round Table discussions fulfil a major goal of ICA - to promote and facilitate the informal exchange of ideas, knowledge and experiences on all aspects of Information Technology.
Larry Caffrey
| PPT (zipped) | Transcript PDF | |
|---|---|---|
| Australia.pdf 689KB Belgium.pdf 622KB Canada.pdf 729KB Denmark.pdf 759KB Estonia.pdf 146KB Finland.pdf 60KB Hungary.pdf 74KB Ireland.pdf 416KB Israel.pdf 336KB Japan.pdf 502KB Korea.pdf 145KB Malta.pdf 300KB Mexico.pdf 159KB Netherlands.pdf 632KB NetherlandsApp1.pdf 175KB NetherlandsApp2.pdf 1668KB New_Zealand.pdf 51KB Singapore.pdf 564KB Sweden.pdf 34KB Taiwan.pdf 674KB UK.pdf 346KB USA.pdf 347KB Summary.pdf169KB |
Country Reports Day 1 418KB Country Reports Day 2 269KB |