Anticipating the Citizen's Needs in the 21st Century
13-15 September
2005
The ICA 39th Conference Proceedings with the Annual Country Reports and presentational material are available for download. In many cases both the text and the slides used during each presentation are available for download. You will find download links below each session summary. However, for some sessions only the PowerPoint file is available for download. The Agenda below identifies the speakers at conference and where possible a short synopsis of the presentation.
The ICA Board would like to record their thanks to the Government of Austria and to Hans Werner Ksica, Robert Gottwald and their support team for the superb organisation and service support throughout the conference.
Please note that all PDF file downloads open in a new browser window.
- General Information
- Conference Theme and Agenda
- Affinity Group Workshops
- ICA Round Table: Country Reports
Anticipating the Citizen's Needs in the 21st Century
The ICA 39th Conference, hosted by the Government of Austria, was held in the Salzburg Sheraton Hotel in Salzburg from 13-15 September 2005.
Each year ICA's officers identify an issue of vital importance in the realisation of its objectives as the theme for its Annual Conference. This year its theme was 'Anticipating the Citizen's Needs in the 21st Century'. Our 39th Conference was once again an opportunity to learn from the success of others in providing solutions for the interconnected world.
Over three days nearly 30 speakers from some 20 countries and international organisations asked the questions and provided the right answers, while nearly 80 delegates from 26 countries plus the European Commission and OECD each had the opportunity to add their knowledge and wisdom to this important issue.
ICA provides officials in national governments with a vehicle for addressing the key issues and emerging policies related to the development and implementation of e-Government and remains an international forum to support senior managers in the formulation of policies to improve the efficiency and effectiveness of government administration.
ICA therefore does not sit on the sidelines with respect to the Information Society. We are an interconnected world where each of us must play a role in shaping the vision and collaborating across jurisdictions. The 21st Century is truly a time of opportunity for government, as the global community and citizens' expectations become a reality.
Conference Theme - Anticipating the Citizen's Needs in the 21st Century
For the past several years, governments have launched online services and made investments in ICT to improve their efficiency and performance. Citizens are now accustomed to the notion of an electronic government, which has created greater expectations of service and new possibilities for interaction. As reliance on ICT continues to grow, the needs of citizens will drive the technologies, structures, business practices, and strategies governments employ as they move forward. Governments' ability to anticipate these needs will determine whether they are successful. To that end, the 39th ICA Conference will include sessions and speakers that seek to refine our understanding of what citizen need and want from government, including: What role do new mobile technologies play in creating a ubiquitous government? How will the continued use of ICT impact the business of government? What identity management approaches will enable enhanced interaction while ensuring privacy and security? Leaders in both government and the private sector will debate and elaborate on these issues in speeches, moderated panels and affinity group discussions in beautiful Salzburg, Austria.
Tuesday, September 13, 2005
Opening Session |
|
| Conference Opening Chair: Nachman Oron, Israel |
|
| Welcome Address: Ms. Elisabeth
Gehrer Minister of Education, Science & Culture Keynote Address: Christian Rupp Federal Executive Secretary of the Austrian Government |
 |
 |
 |
| Nachman Oron | Elisabeth Geher | Christian Rupp |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Nachman Oron | Opening | download pdf file | ||
| Elisabeth Gehrer | Welcome | download zip file 50KB | download pdf file 32KB | download
pdf file download pdf file |
| Christian Rupp | Living and Working in an Information Society | download zip file 2533KB | download pdf file 2336KB | download pdf file |
First Session |
|
| Wireless and Beyond: Toward Ubiquitous
Government Chair: Olov Ostberg, Sweden |
Wireless technologies have widely penetrated into almost every field of our society and government is no exception. Handhelds such as mobile phones, PDAs and many other handy solutions have already shown us new possibilities of better government services and more efficient government businesses. We are sure that this kind of new technology will do more and more for government as well as for society.
Moreover, wireless technologies mean more than just handhelds. It includes the digital TV, another kind and easy-to-use solutions for citizens in general. The digital TV has also begun to show its role as a key media in the future in several countries to deliver government services and to improve government-citizen relationships. Furthermore, digital convergence between related technologies while utilizing wireless technologies will accelerate wireless government toward ubiquitous government.
| Participants: | 1. Handhelds for All Hands in the Elderly
Care Claus Flemming Nielsen, LGDK - Local Authority Interest Association, Denmark 2. Digital TV for Future Society and Homely Government Bill McCluggage, Central IT Unit for Northern Ireland 3. Ubiquitous Government: Dreams and Issues Hyeon-Kon Kim, National Computerization Agency, Korea |
|
|
 |
 |
| Claus Neilsen | Bill McCluggage | Hyeon Kon Kim |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Claus Nielsen | Handhelds | download zip file 3806KB | download pdf file 935KB | |
| Bill McCluggage | Digital TV for Future Society and Homely Government | |||
| Hyeon-Kon Kim | Ubiquitous Government | download zip file 2549KB | download pdf file 3287KB |
Second Session |
|
| Strategies for Managing Identities Chair: Hans Werner Ksica, Austria |
Government or regulatory agencies continue to issue a steady stream of market, industry and situation-specific regulations. Affected organizations-both public and private-struggle to keep up. While the nuances of their security models are organization-specific, our experience indicates that leading enterprises share a similar approach to building secure IT environments that meet the government regulations.
This session on identity management provides us with a comprehensive and cost-effective solution for securely managing identities and access for users, applications and devices across client-server, Web and Web service architectures focusing IDS, biometrics, etc.
| Participants: | 1. Hard or Soft or Mobile eID Solutions?
Government or Market Based? Olov Östberg, Senior Adviser, Swedish Agency for Public Management 2. Who are you? Managing Identities to Meet Today's Demands for Security and Compliance Arno Hollosi, Head of Standards and Techniques, Federal Chancellor's Office, Austria. 3. .... Here I am, and I can prove it. Secured Identity Management in Israel Yosi Jakoby, Deputy CIO and Manager of Logistics and Telecom, Ministry of Finance, Israel. 4. US Perspective on Security Identity Management Mary Dixon, Department of Defense, USA. |
 |
 |
 |
| Hans Werner Ksica |
Olov Östberg |
Arno Hollosi |
 |
 |
|
| Yosi Jakoby | Mary Dixon |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Olov Östberg | Mobile eID | download zip file 4892KB | download pdf file 4318KB | |
| Arno Hollosi | Who are you | download zip file 595KB | download pdf file 1110KB | |
| Yosi Jakoby | Here I am | download zip file 545KB | download pdf file 1457KB | |
| Mary Dixon | US Perspective | download zip file 8438KB | download pdf file 2517KB | |
| Larry Caffrey | Highlights | download zip file 12KB | download pdf file 28KB |
Wednesday, September 14, 2005
| Keynote Address: | |
| What's Next? From e-Government to
u-Government Keynote Speaker: Alan Webber: Senior Analyst, Forrester Research |
 |
| Alan Webber |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Alan Webber | E-Government to O-Government | download zip file 3512KB | download pdf file 2494KB | download pdf file |
How e-Government is "dead" and what really happened, then looking to the future at how the extended Internet and social computing can transform citizen-government interactions.
Third Session |
|
| ICA On-Going Activity |
A major ICA activity throughout the year is to have one or more Study Groups looking in depth at an item of particular interest to its Members. Conference provides an opportunity for the Study Group to report on its findings.
The Affinity Groups are another ICA major activity providing delegates to discuss in a breakout session transitory yet vital issues in the dynamic environment of Information Technology. The subjects for discussion are those identified by members of being of particular interest in modern day society.
| Study Group Report Back Chair: Choy Peng Wu, Singapore |
 |
| Choy Peng Wu |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Choy Peng Wu | Study Group Report | download zip file 81KB | download pdf file 32KB |
Session Four |
|
| Technology Vignettes Chair: Choy Peng Wu, Singapore |
The purpose of this session is to showcase the experimentation and deployment of innovative and emerging technologies in Government. We aim to stimulate the imagination of our friends and colleagues, and show the exciting usage scenarios of leading edge technologies or even technologies still in research labs today.
| Participants: | 1. The Development of e-Government Common
Platform and Cross-Agency Integration Services Michael Yu-Chuan Lin, Taiwan Deputy Director, Department of Information Managerment Research, Development and Evaluation Commission, Executive Yuan. 2. Use of ‘Web Robots’ in the Swedish Tax Board and other Government Agencies Kay Kojer, Sweden Senior Adviser, National Tax Board. 3. Horses for Courses - Process integration using existing and emerging technology Philip O'Reilly, Ireland Assistant Secretary General, Information Systems Department of Agriculture and Food. |
| Highlights of the Country Reports Chair: Larry Caffrey, ICA |
 |
 |
 |
| Michael Yu-Chuan Lin | Kay Kojer | Philip O'Reilly |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Michael Yu-Chuan Lin | The Development of e-Government | download zip file 2421KB | download pdf file 848KB | download pdf file |
| Kay Kojer | Use of "Web Robots" | download zip file 2472KB | download pdf file 1830KB | download pdf file |
| Philip O'Reilly | Horses for Courses | download zip file 2514KB | download pdf file 1192KB | download pdf file |
Thursday, September 15, 2005
Session Five |
|
| Impact of Technology on the Business of
Government Chair: Christianne Poirier, Canada |
Description of Session
Citizens of the 21st century expect governments to use information technology to better meet their needs and to gain more efficiency in the delivery of programs and services. The business of government is slowly being transformed as multiple silos of programs and services converge into one 'enterprise' serving the citizen as 'one'. It is clear that information technology is having an impact on the business of government but is it being properly managed?
| Participants: | 1. Information Technology and communication in
the public sector Bjarne Mollwitz Heltved ,Denmark Information Architect, IT Strategic Center, National IT and Telecom Agency 2. Characteristics of Initiatives for Optimization Plans Aimed at Operational Reforms in Response to IT Yoko Miyazaki, Japan Deputy Director, Ministry of Internal Affairs and Communications 3. Connecting Government: a whole of government approach Robyn Fleming, Australia Policy BranchManager Australian Government Information Management Office (AGIMO) Department of Finance and Administration 4. From IT to Business Transformation: The evolution of "e" Pierre Boucher, Canada Senior Director, Enterprise Architecture and Standards at Treasury Board Secretariat. |
 |
 |
 |
 |
| Bjarne Heltved | Yoko Miyazaki | Robyn Fleming | Pierre Boucher |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Introduction and Questions | download pdf file | |||
| Bjarne Heltved | Information Technology and Communitation in the public sector | download zip file 587KB | download pdf file 869KB | download pdf file |
| Yoko Miyazaki | Caracteristics of Initiatives for Optimization Plans Aimed at Operational Reforms in Response to IT | download zip file 45KB | download pdf file 133KB | download pdf file |
| Robyn Fleming | Connecting Government: a whole of Government approach | download zip file 749KB | download pdf file 370KB | download pdf file |
| Pierre Boucher | From IT to Buisness Transformation: The evolution of "e" | download zip file 2148KB | download pdf file 834KB | download pdf file |
| A Debate: Government should always be at the
leading edge of emerging technology? Chair: Nachman Oron, Israel |
Description of the session
The ICA debate is a regular, though not mandatory ICA Conference activity. Here two speakers, both leaders in their field discuss the merits of a topic of importance to all Senior Managers in Government. After the opening arguments the Chair will invite contribution from the floor before asking the principle speakers for their closing remarks. Every delegate will then vote for or against the motion. A lively session often with surprising results.
| Participants: | Pro: - Marty Wagner, Associate Administrator,
Office of Governmentwide Policy, USA Contra: - Des Vincent, UK, Former Director of Government IT Unit |
 |
|
| Des Vincent | Marty Wagner |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| A Debate: Government should always be at the leading edge of emerging technology? | download zip file 356KB | download pdf file 106KB | download pdf file |
Session Six |
|
| Keynote Session: Beyond E-Government -
Government for the Third Millennium Speaker Bill Edwards The gov3 foundation is a not-for profit organization set up to help governments connect to their citizens, foster ICT-enabled transformation, and deliver concrete "how-to" help with countries implementing good practice. In July, the gov3 foundation and the Salzburg Seminar organised a week-long event entitled: "Beyond E-Government - Government for the Third Millennium". This was a week-long immersion experience in Salzburg to foster creative thinking in a multi-sector and international context. This stimulating and challenging event was facilitated by a diverse faculty, including: Paul Timmers (Head of eGovernment Unit, European Commission); David Molchany (CIO, Fairfax County, Virginia); and Adama Samassekou (President of the African Academy of Languages and formally President of WSIS Preparatory Committee and Minister of Education of Mali). Session participants were mid and senior career level leaders from around the world. Bill Edwards, Chair of the Faculty for the Beyond e-Government event will provide an overview of the outcomes and some of the exciting actions being taken forward over the next year. |
| Bill Edwards |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Bill Edwards | Government for the third Millennium | download zip file 368KB | download pdf file 765KB |
Closing Session |
|
| Conference Review and Closing Ceremony.
Chair: Nachman Oron, ICA Chair Rapporteur - Conference Highlights Robyn Fleming, Australia |
Affinity Group Workshops |
The Affinity Groups are another ICA major activity providing delegates to discuss in a breakout session transitory yet vital issues in the dynamic environment of Information Technology. The subjects for discussion are those identified by members of being of particular interest in modern day society.
| Affinity Groups Chair: Jacob Navot, Israel Affinity Group 1: Identity Management (beyond the session) Facilitator: Edwin Bruce, New Zealand Building on the Tuesday session, Strategies for Managing Identities, Edwin will take us through a process to look at the different characteristics of identity management including evidence of identity processes, what constitutes an identity, linkages between identity management and authentication, privacy considerations etc. In each case we will be looking at similarities and more importantly the differences in characteristics of identity and identity management of the various countries participating in this session. Affinity Group 2: Citizen's Needs of Tomorrow Facilitator: Dave Molchany, USA In this Affinity Group we will be looking at how we will meet the future needs of our Customers (Citizens/Businesses/Others) We will explore techniques of determining citizen needs such as - surveys, focus groups, existing staff customer service knowledge and expertise, expectations of elected officials. We will look at how and where to find Best Practice examples and how to make them your own. We will consider: Localization - as a necessary step to make your e-Government program relevant to your customers Taking a Holistic Approach - to determine what electronic e-Government Channels to employ, so that you understand your customers and how they want to interact electronically with Government Customers as stockholders in government - who want a return on their investment, i.e. service delivery that makes sense to them and fits their needs, for the tax dollars that they pay us Affinity Group 3: Efficiency and Effectiveness through Consolidation, Outsourcing, centralization, shared services, common services Facilitator: Tomás Orozco, Mexico It is commonly believed that IT offers unique opportunities to enhance the efficiency of government operations once substantive functions and processes are distinguished from adjective processes and the latter are outsourced. Some people argue that real savings come from a systemic or whole-of-government approach whereby common processes or shared services across government organizations are optimized and outsourced. Others believe that single organizations or government units have much to gain even if they walk alone the path of outsourcing. Although many governments have successfully outsourced some services (like the operation of a technological infrastructure), in a good number of cases gains wait for the long-run; agencies struggle to decide what is sourced out and what stays at home, and managers tire negotiating contracts with vendors to make sure the promise of improved effectiveness and efficiency is actually delivered. What is the policy, leadership, and governance needed to expedite the outsourcing of common processes across government? What are the dangers of making wrong decisions? Can we go to far sending out our IT and administrative operations? How much standardization and homogenization has to take place before we consider sourcing out common processes? |
 |
 |
 |
 |
| Jacob Navot | Edwin Bruce | David Molchany | Edwin Lau |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Jacob Navot | Affinity Groups | download zip file 340KB | download pdf file 301KB | download pdf file |
| Edwin Bruce | Affinity Group1 -> Identity Management | download zip file 8KB | download pdf file 17KB | |
| David Molchany | Affinity Group 2-> Citizen Needs of Tomorrow | download zip file 335KB | download pdf file 288KB | |
| Edwin Lau | Affinity Group 3 -> Efficiency and Effectiveness through Consolidation, Outsourcing, Centralization, Shared services, Common services | download zip file 9KB | download pdf file 18KB |
Country Reports |
|
| Country (Round Table) Reports for the 39th ICA
Conference Chair: Larry Caffrey, ICA Country Reports, and the discussions on those reports compiled by ICA National Representatives. The reports cover major strategic, business, innovative and technological activities within each country. These Round Table discussions fulfil a major goal of ICA - to promote and facilitate the informal exchange of ideas, knowledge and experiences on all aspects of Information Technology. |
 |
| Larry Caffrey |
| Speaker | Topic | PPT (zipped) | Transcript PDF | |
| Larry Caffrey | Highlights of the Country Reports: Emerging Trends | download zip file 256KB | download pdf file 40KB | |
| Day 1 | download pdf file | |||
| Day 2 | download pdf file | |||
| Day 3 | download pdf file | |||
| Country Reports | Australia_lastnew.pdf
(101KB) Austria.pdf (91KB) Belgium.pdf (33KB) Canada.pdf (118KB) Cyprus.pdf (769KB) Denmark.pdf (72KB) Estonia.pdf (314KB) Finland.pdf (217KB) Hungary.pdf (48KB) Ireland.pdf (189KB) Israel.pdf (435KB) Japan_final.pdf (560KB) Malta.pdf (83KB) Mexico.pdf (83KB) Netherlands.pdf (1,427KB) New-Zealand.pdf (34KB) Singapore.pdf (62KB) Sweden_revised.pdf (78KB) Switzerland_revljc.pdf (43KB) Taiwan.pdf (436KB) UK.pdf (199KB) USA_rev.pdf (170KB) Summary Analysis.pdf (118KB) |