19 - 21 OCTOBER 2004
Hawaii Grand Hotel, Limassol, Cyprus
The ICA 38th Conference Proceedings with the Annual Country Reports and presentational material are available for download. In many cases both the text and the slides used during each presentation are available for download. You will find download links below each session summary. However, for some sessions only the PowerPoint file is available for download. The Agenda below identifies the speakers at conference and where possible a short synopsis of the presentation.
Please note that all PDF file downloads open in a new browser window.
- General Information
- Conference Theme and Agenda
- Affinity Group Workshops
- ICA Round Table: Country Reports
- Memoriam Session for the Late Benny Raab
The ICA 38th Conference, hosted by the Government of Cyprus, was held in the Hawaii Grand Hotel in Limassol, Cyprus from 19-21 October.
Each year ICA's officers identify an issue of vital importance in the realisation of its objectives as the theme for its Annual Conference. This year its theme was 'E-Gov FAQs: Searching for the Right Answers'. At our 38th Conference we again had the opportunity to learn from the success of others providing us all with even more solutions for the interconnected world.
Over three days over 20 speakers from some 16 countries asked the right questions and provided the answers, while over 80 delegates from 27 countries plus the European Commission and OECD each had the opportunity to add their knowledge and wisdom to this important issue.
ICA provides officials in national governments with a vehicle for addressing the key issues and emerging policies related to the development and implementation of e-Government and remains an international forum to support senior managers in the formulation of policies to improve the efficiency and effectiveness of government administration.
ICA therefore does not sit on the sidelines with respect to the Information Society. We are an interconnected world where each of us must play a role in shaping the vision and collaborating across jurisdictions. The 21st Century is truly a time of opportunity for government as the global community becomes a reality.
Conference Theme Theme: E-Gov FAQs: Searching for the Right Answers
Now that all governments are more than several years down the pathway to electronic service delivery, we pause and ask ourselves some questions. We are searching for the right answers to these frequently asked questions. As we polled a dozen countries the questions revolved around the changing governance structure for transforming government, innovative ways to fund the transformation given the current economic climate worldwide, how the relationship that citizens have with their government is changing and what is it changing to, and when will it be e-nough? These questions were answered through our panels of ICA colleagues, as were questions around trusted identity, open source software and progress made in the area of interoperability between governments. Once again conference was balanced with speakers from many of our ICA countries as well as panels, keynote speakers from both the private and public sectors, and affinity group sessions.
Tuesday, October 19, 2004
| Opening Session | |
| Conference Opening Chair: Nachman Oron, Israel |
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| Welcome Address: Christos Patsalides, Permanent Secretary, Ministry of Finance, Cyprus. |
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| Keynote Address: The
Intergovernmental Dimension and Cross Boundary Leadership
Requirements Dr. Costis Toregas, President Emeritus, PTI Cyprus |
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| Nachman Oron | Christos Patsalides | Dr. Costis Toregas |
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| Costas Agrotis | Myroula Papadopoulo |
Downloads
| PowerPoint Presentations | ZIP Size |
| Conf38_sess_opening_Keynote_Cyprus.zip | 9,088KB |
| Transcripts | PDF Size |
| Opening Session Chair | 12KB |
| Opening Session_Welcome_Address | 18KB |
| Opening Session_Keynote_Address | 94KB |
| Session One | |
| Where will the governance pendulum
swing this time? Chair: Rick Schremp, President, WITC, USA |
The old debate between the advantages and disadvantages of Centralized and Decentralized IT Governance strategies have given way to Federated IT Governance models that attempt to balance the need for efficiency but not at the expense of operational effectiveness. These federated governance models call for a strong enterprise (national) CIO and strong agency CIOs with their respective authorities, organization placement, roles and responsibilities clearly defined and documented. In addition, the coordination of the CIO role in the formation of the IT budget with the Chief Financial Officer to ensure that islands of IT automation do not bubble up from agency level business units that often adept in avoiding the CIOs' attention. Common administrative functions are centrally provided and unique business line functions are decentralized and aligned closely with their respective agency's business units providing the responsiveness and agility to changing citizen and customer demands. The use of Enterprise Architecture methodology is a growing trend around the world to support the Federated IT Governance models in an effort provide transformational and citizen-centric government services and products. A distinguished panel of IT executives will share the strengths and weakness of their respective IT governance models and practices.
| Participants: | 1 Centralization-decentralization:
Estonian e-Xperience Mait Heidelberg, Estonia 2 A Framework of e-Governance Tomas Orozco, Mexico Synopsis: E-government and IT policy leaders understand very well the need for governance. While typical governance models in e-government and IT policy include participation, ownership, and appropriation mechanisms, leaders tend to overlook issues such as accountability, quality of decision making, and alignment to higher-order objectives. 3 The single face of decentralised government. Gino Laan, Senior Policy Advisor, Netherlands Synopsis: Outline of the Dutch government's approach towards central facilities addressing interoperability and unified service delivery in a very decentralised country. |
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| Rick Schremp | Mait Heidelberg | Tomas Orozco | Gino Laan |
Downloads
| PowerPoint Presentations | ZIP Size |
| Conf38_sess_1_Centralization_Estonia.zip | 2,200KB |
| Conf38_sess_1_Framework_Mexico.zip | 1,053KB |
| Conf38_sess_1_ICT_Netherlands.zip | 7,745KB |
| Session Two | |
| How do we pay for E-gov?
Chair: Wu Choy Peng, Singapore |
Most countries have achieved their initial e-Government targets. Justifying IT investments to put services online, while not trivial, has by and large been easy, based on cost efficiency and service quality. Moving forward, justifying IT investments in ever more sophisticated and complex e-Government projects will be difficult. Many countries have started, or are starting, to explore alternative funding models for e-Government projects. Called Public Private Partnership, Private Financed Initiatives, Design-Build-Operate, etc., the bottom line is the same - Governments do not have enough money to pay for e-Government projects on their own. This session presents specific case studies of innovative funding strategies for e-Government projects.
| Participants: | 1. Refresh - Centrelink's 5 year
Enhanced Business and Technology Capability Ann Steward, General Manager, Enterprise Capability Centrelink. Australia Synopsis: In support of Centrelink's expanding online service delivery agenda, and in recognition that IT is also a key part of it's business, the Australian Government in the 2003/2004 Budget allocated A$312 million over 5 years (including A$120 million in capital) to enhance the capabilities of its information technology systems and to ensure continuing reliability. This funding will enable more online services to customers (via self service), enter working partnerships with community organisations, increase information exchange with business, Government departments, banks and others. This investment will also provide benefits to the community both through increased efficiency of Centrelink operations (saving A$77.2 million over four years) and real time validation of customer circumstances with external parties (resulting in administered savings of A$126.6 million over four years). 2. The Economical Impact of IT-Outsourcing Scenarios Herbert Wiesböck, Austria Synopsis: Depending on the current situation of the applications and infrastructure, different types of outsourcing offer different economic benefits to the various stakeholders. The objective is to identify the optimum outsourcing scenario for a given application and its framework conditions. For a range of outsourcing scenarios, including: a state run agency, public ownership of the IT company under private law, private share-holders, and private companies, criteria for selecting the optimum types of outsourcing choice will be identified. Criteria for selecting optimum types of outsourcing that will be discussed are the existence of a market for the required services, an atomistic market structure, i.e., many vendors and demanders, a market with full information provided to participants, a market where no non-business-centered preferences exist for products or vendors. 3. Sustainable Shared ICT Services: The Dollars & Sense Chung Mui Ken, Singapore Synopsis: The benefits of having a central e-government authority provide common ICT services to be shared by multiple government agencies, while initially tantalising, have proven notoriously difficult to reap. Many are still trying - Singapore included. One of the greatest stumbling blocks to successful deployment of shared services is the willingness of government agencies to pay for the use of these services. This presentation will share Singapore's experience in providing shared ICT services to facilitate the adoption of ICT across government agencies. It will explore our rationale for providing shared services, the different types of shared services we have deployed, and the various business models we have adopted to sustain the operations of these shared ICT services. |
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| Wu Choy Peng | Ann Steward | Herbert Wiesböck |
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| Chung Mui Ken |
Downloads
| PowerPoint Presentations | ZIP Size |
| Conf38_sess_2_Centrelink_Australia.zip | 3,048KB |
| Conf38_sess_2_IT-Outsourcing_Austria.zip | 75KB |
| Conf38_sess_2_Shared_ICT_Singapore.zip | 78KB |
Wednesday, October 20, 2004
| Session Three | |
| Affinity Group Workshop:
Chair: Hans Werner Ksica (See separate Affinity Group Section below) |
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| Study Group Report Back
Chair: Wu Choy Peng - Vice Chair ICA. |
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| Keynote Address: "Process enabling
IT and how it differs from 'data processing'." Jimmy Schwarzkopf, META Group Israel, Co-Country Manager, Consulting and Research Jimmy_Schwarzkopf resume (PDF) Chair: Choy Peng Wu, Singapore |
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| Wu Choy Peng |
Downloads
| PowerPoint Presentations | ZIP Size |
| Conf38_sess_3_Keynote_Schwarzkopf.zip | 6,976KB |
| Conf38_report_SG_overview_.zip | 11KB |
| Conf38_report_SG_EA_Denmark.zip | 1,105KB |
| Conf38_report_SG_ITPM_Singapore.zip | 58KB |
| Session Four | |
| Handling SPAM in Government
Administration (Panel Discussion) Chair: Larry Caffrey, ICA Participants: Olov Ostberg, Sweden, The Swedish Agency for Public Management Jean-Pierre Weidert, European Commission Wilbert Berrios, USA., Army Corps of Engineers WU Choy Peng , Info-Comm Development Authority, Singapore |
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| Larry Caffrey | Olav Ostberg | Jean-Pierre Weidert |
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| Wilbert Berrios | Wu Choy Peng |
Downloads
| PowerPoint Presentations | ZIP Size |
| Conf38_sess_4_Spam_Singapore.zip | 18KB |
| Conf38_sess_4_Spam_Sweden.zip | 1,924KB |
| Conf38_sess_4_Spam_USA.zip | 951KB |
| Conf38_sess_4_Taxisnet_Cyprus.zip | 2,323KB |
| Conf38_sess_4_THESEUS_Cyprus.zip | 2,513KB |
Thursday, October 21, 2004
| Session Five | |
| How do governments manage
relationships with citizens? Chair: Olov Ostberg, Sweden |
Description of Session
CRM in Public Services: Every service provider has Constituency Relationship Management, some worth the name. For public authorities, Constituency usually means Citizens or Clients, but can also be read as Companies. The session will include CRM presentations from all walks of public service life and all service channels. The three speakers will provide insight and practical examples in response to the session's platform questions:
- What are the public sector equivalents to the private sector's focus on customer retention, customer profitability, and attracting new customers?
- Who is in charge of CRM in cross-silos and cross-agency services?
- What CRM components are generic and what are specific to respective channel, constituency and content?
- Is it meaningful to treat accessibility, trust and effectiveness as strands of CRM?
| Participants: | 1 Serving Citizens through USA
Services Teresa Nasif, Director, Federal Citizen Information Centre, USA 2 Service Transformation in the Government of Canada: "Putting Citizens at the Heart of Service Delivery" Simon Gauthier, Deputy CIO, Government of Canada 3 Close encounters of the third kind - Customs Relations Management in the mGov Environment Mr. Lars Karlsson Deputy Director General Swedish Customs, Sweden |
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| Olav Ostberg | Teresa Nasif | Simon Gauthier | Lars Karlsson |
Downloads
| PowerPoint Presentations | ZIP Size |
| Conf38_sess_5_CRM_Canada.zip | 407KB |
| Conf38_sess_5_Serving_Citizens_USA.zip | 2,714KB |
| Session Six | |
| E-Gov: When is
Enough? Chair: Simon Gauthier, Deputy Chief Information Officer Treasury Board Secretariat Government of Canada |
Description of the session
Almost every national government, even every jurisdiction, currently has an initiative relating to the delivery of services using the Internet. Some of these initiatives have been met with great enthusiasm, others less so. In any case, every initiative - successful or not - now has to be assessed in terms of the impact it has had on citizens, clients, etc.
For many countries, the emphasis on outcomes is a reflection of the fact that several years have now passed since the formal commitments by respective national governments to e-initiatives. For most, the capital investments have been large and many are looking for results. In many cases, though, the impact of these types of investments has been very difficult to measure.
The session will look at best practices when it comes to governments providing services electronically, what worked well, what did less so. It will also try to address the issues of how the impact of these services can be assessed, including the extent to which clients are using the services offered, their perceptions of and satisfaction with service delivery quality, the extent of jurisdictional cooperation and the efficiencies resulting from electronic service delivery.
| Participants: | 1 Denmark's Perspective on
Measuring the Impact of E-Gov Niels Pagh-Rasmussen, Head of Division IT Strategic Division National Information Technology and Telecommunications Agency, Denmark. 2 Cases when E-Gov is Enough Enough Hyeon-Kon Kim, Vice President, Head of IT Project Development & Support Division National Computerization Agency, Korea 3 The Good, The Bad and the Ugly: Lessons in E-Government. Mr. Gary Doucet, Executive Director, Architecture and Standards Division Treasury Board Secretariat Government of Canada. |
Downloads
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| Simon Gauthier | Niels Pagh-Rasmussen | Hyeon-Kon Kim | Gary Douchet |
| PowerPoint Presentations | ZIP Size |
| Conf38_sess_6_Impact_Denmark.zip | 47KB |
| Conf38_sess_6_Lessons_in_e-Gov_Canada.zip | 1,643KB |
| Conf38_sess_6_Cases_where_e-Gov_is_Enough_Korea.zip | 390KB |
| Closing Session | |
| Keynote Address: Dr. David Passig -
Futurist, Bar-Ilan University, Israel Chair: Nachman Oron: Israel |
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| Technology and Economy Of The 4th
Dimension What will be like the technologies of the next 20-30 years? This lecture will provide you with the inner making of human thoughts that lead to scientific breakthrough. The lecturer predicts far reaching scientific discoveries that will shake the fundamentals of our technologies today. It will discuss the impact of these technologies on our institutions and daily life. Dr. David Passig is a futurist, lecturer and consultant who specializes in technological, social and human resources futures. He holds a Ph.D. degree in Future Studies from the University of Minnesota, Minneapolis, USA. Dr. Passig is a faculty member at the Bar-Ilan University, Israel, where he teaches at the Graduate School of Education systems theories, future methodologies, technological, social and educational futures. |
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| Conference Closing and Invitation
to the ICA 39th Conference in Salzburg during September 2005 Chair: Nachman Oron, Israel |
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| Nachman Oron | Dr. David Passig |
Downloads
| PowerPoint Presentations | ZIP Size |
| Conf38_next_conf_39_Saltzburg.zip | 7,836KB |
| Conf38_sess_closing_4th_Dimention_Israel.zip | 1,967KB |
| Transcripts | PDF Size |
| Closing Session_McDonough | 23KB |
| Closing Session_Passig | 49KB |
| Closing Session_Nachman_Oron | 9KB |
| Affinity Group Workshops | Delegates, in breakout sessions, consider and report back to conference on a number of highly topical or emerging issues. In 2004 the subjects are Trusted Identity; Open Source and Government-to-Government Applications. | |
| Affinity Group
Workshop: Chair: Hans Werner Ksica, Austria |
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| Subject #1: Trusted
Identity: getting the right balance Facilitator: Jacob Navot (Israel) Description of Affinity Group 1 As federal and local governments move towards delivering interactive on-line e-gov services to their constituents there arises the problem of how to manage a secured delivery of such services that correlates to privacy protection laws and regulations. The use of trusted-id systems seems to be the right answer since they provide a high certainty of identification and authentication, and a high resistance to tampering. In some countries, however, the increasing use of trusted-id has drawn a lot of public criticism, on the ground that it violates individual privacy - the existence of digital means with which a person could be extremely identified with high levels of accuracy threaten to sharply diminish anonymity and informational privacy on the Internet. A person can be tracked and personal information can be attained. To what extent should governments use trusted-id systems? What is exactly the right balance? Is the use of trusted-id, or to a greater extent the use of trusted systems, will impose more restrictions on people's use of information? Is the technology safe enough to use? Will id-cards fraud rate rise? |
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| Subject #2: Open
Source Facilitator: Robyn Fleming, (Australia) Description of Affinity Group 2 The use of Open Source Software has in recent years undergone rapid change, making headway into areas previously dominated by a select number of industry players. Increasingly there are large scale deployments in government and in industry. The increasing maturity of open source technologies offers benefits to Government agencies. It provides increased competition and greater flexibility and choice of information and communication technology (ICT) solutions to meet business needs in the public sector. It encourages innovation in product development and provides new markets opportunities for small to medium sized enterprises (SMEs). By conforming to open standards, Open Source Software enhances interoperability and exchange of data. However there are ongoing debates about risk, licensing, support and maturity of open source. This Affinity Group Session will discuss differing approaches to the Open Source issue among member countries - what policy environment is in place? What are the key areas Open Source is being used for? What broader applications are in use? What have been the incentives and barriers to its use? |
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| Subject #3: Government
to Government applications Facilitator: Arvo Ott (Estonia) Description of Affinity Group 3 The development of information systems and increasing need for creating e-services requires the development of government-to-government applications. A typical government structure sets obstacles to the integration of systems. The objective of the affinity group discussion would be the following: - information technology integration mechanisms (ICT architecture, unified service layer, etc) - organisational and legal mechanisms (in development as well as in system administration |
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| Jacob Navot | Robyn Fleming | Hans Werner Ksica | Arvo Ott |
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| Robert Assirati | Paul Waller | Claudio Gabriel Interdonato |
Downloads for Affinity Group Workshops
| PowerPoint Presentations | ZIP Size |
| Conf38_affinity_1.zip | 16KB |
| Conf38_affinity_2.zip | 5KB |
| Conf38_affinity_3.zip | 28KB |
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Country Reports 2004 |
Country (Round Table)
Reports for the 38th ICA Conference Chair: Larry Caffrey, United Kingdom Discussions on country reports compiled by ICA National Representatives. The reports cover major strategic, business, innovative and technological activities within each country. These Round Table discussions fulfil a major goal of ICA - to promote and facilitate the informal exchange of ideas, knowledge and experiences on all aspects of Information Technology. |
Country Report Downloads
| PDF Documents | PDF Size |
| Austria | 39KB |
| Australia | 22KB |
| Canada | 240KB |
| Denmark | 52KB |
| Estonia | 110KB |
| Finland | 27KB |
| Ireland | 178KB |
| Israel | 435KB |
| Japan | 874KB |
| Malta | 74KB |
| Singapore | 55KB |
| Sweden | 52KB |
| Switzerland | 89KB |
| UK | 279KB |
| USA | 299KB |
Country Report Highlight Downloads
| PDF Documents | PDF Size |
| Country Report Highlights Day 1 | 38KB |
| Country Report Highlights Day 2 | 41KB |
| Country Report Highlights Day 3 | 38KB |
Benny Raab : in memoriam
A tribute to Benny Raab, Life Member of ICA, who died 5 July 2004.
Benny_Raab (39KB PDF file)