Radisson SAS Hotel Tallinn, Estonia
16-18 September
2003
The ICA 36th Conference Proceedings are now available for download. You will find download links below each session summary. The Agenda below identifies the speakers at conference and where possible a short synopsis of the presentation.
Real-time Government: Collaboration at the next level
Encouraged by advances in the Internet and information and communications technologies, governments forecasted an age of self-service government that could operate 24 hours a day, days a week. Portals, kiosks, and integrated services, (as well as the occasional reorganization) were developed to realize this vision. While there have been many successes, we find ourselves with much left to do to improve the responsiveness, efficiency and effectiveness of our interactions with citizens in the 24/7, self-service environment we have created. Now that we are e-Governments, we are faced with the new challenge of becoming Real-Time Governments; governments that can respond to citizens quickly with consistent and accurate information through multiple channels in a trustworthy manner. Each of these conference sessions addresses a challenge governments face on the path to becoming Real-Time Governments: managing multiple service channels, achieving service standards that will stretch our capacity, ensuring citizen privacy and security, improving interoperability and integration through enterprise architectures, enabling increased information sharing through the use of standards such as XML and maintaining citizens' trust and confidence in an increasingly networked and connected government.
Tuesday, September 16, 2003
OPENING SESSION
Conference Opening
Chair: John Riddle, Canada
Welcome Address:
Meelis Atonen, Minister of Economic
Affairs and Communications, Estonia
Keynote Address:
Jaak Aavikoo, Rector Tartu University
The Nation Going E.
This Keynote Address focuses on why some
nations advance towards e-societies faster than others - what may be the
underlying reasons, mechanisms and possible ways of accelerating this process.
How to combine top-down and bottom-up approaches, where we can expect
multiplier effects to occur and where there are possible pitfalls. And last but
not least - shall we push for it or rather slow down.
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| JaakAaviksoo.pdf | 31K pdf | JaakAaviksoo.zip | 24K zip |
| Transcripts (PDF) | |||
| John Riddle.pdf | 21K pdf | ||
| Meelis Atonen.pdf | 15K pdf | ||
| Jaak Aaviksoo.pdf | 50K pdf |
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| John Riddle | Meelis Atonen | Jaak Aavikoo |
FIRST SESSION
Multi-Channel Delivery: Purpose of Real-Time Government
Chair: Martha Dorris, USA
The purpose of real-time government varies across governments. Some may use real-time government for economic development while others use it to foster democratic principles. To many, the primary purpose is providing efficient and effective services to citizens. Whatever the purpose, delivery channels also vary and play an important role. Whether governments provide services and information through kiosks, interactive voice response, Internet or cable television, the delivery channel is an important aspect of the business model. This session contains three presentations that will highlight the multitude of channels available and provide real examples of how they are used today. As real-time government becomes a reality and governments determine what is cost effective, channel management and channel convergence becomes an issue. Is it cost effective to maintain all of the current channels? Do governments have a choice in how many channels are maintained?
Fairfax County's Strategy & Technology to Deliver Real Time Multi-Channel e-Government
Dave Molchany, CIO, Fairfax County, VA, USA
This presentation explores the IT investment strategy and specific IT investments, which allow Fairfax County to deliver an award winning, world class multi-channel e-Government program. The presentation outlines how the County uses IT project portfolio management and an IT investment process to collaborate with internal, external and other interested parties to create its enterprise IT investment strategy. It specifically explores in detail the County's investment in a multi-channel e-Government program, which includes the County's Web Site, Multi-media Kiosks, Interactive Voice Response (IVR), Cable TV and Mobile access to Web based information and its investment in a call tracking CRM system. The presentation also explores today's technology and tomorrows technology and its impact on the County's investments.
His Majesty, the Citizen as the Customer
Jacob Navot, ISRAEL
During the last 5-6 years governments have been implementing E-government (and lately with intentions of moving towards Real-Time) trying to deliver to their citizens better services than those provided by the classic way.
In order to bring these services in to the public conscious a lot of efforts and resources have been invested into promoting and delivering them as if they were provided by private companies. This raises the question whether governments can treat citizens the same way business companies treat customers. Service wise, they can and maybe they should, but could a government really behave like a business? Does it operate in a competitive environment as a business does? Does the citizen have the option of choosing where and when to get the service?
Could the phrase "the customer is always right" be adopted by governments? What about citizen's duties? Could they be categorized as services?
These and more questions alike should be answered when implementing E-government.
Evolution into the mGov in Korea: after the Introduction of e-Gov along with the Government Portal,
Kuk-Hwan Jeong delivered by Heon-Jun Kim, KOREA
Internet becomes so widely accepted for citizens daily life that we could not manage even a single day in work and at home without the Internet access. As the Internet technology creates an online experience and environment we could not even imagine several years ago, we have been enforced to provide Internet applications in government service delivery to citizens.
Taking the G4C project, this paper presents the Koreas electronic government initiative focusing on the service and information delivery through the Internet portal site. At the beginning, we briefly describe the current status of Internet infrastructure and its use, followed by our vision of electronic government. Then we give some details on the G4C project.
As mobile technologies have matured with the advent of third generation (3G) networks, several ways are being emerged in which we can utilize the capabilities of mobile technology in e-government initiatives. In this context, this paper introduces the recent developments of m-government issues in Korea, through specific wireless application cases, and examines the m-government potential, explaining future plans and challenges in the Korean e-government strategies.
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| DavidJMolchany.pdf | 2176K pdf | DavidJMolchany.zip | 2454K zip |
| Heon-JunKim.pdf | 3756K pdf | Heon-JunKim.zip | 4553K zip |
| MAJESTY-n1234.pdf | 1602K pdf | MAJESTY-n1234.zip | 1451K zip |
| Transcripts (PDF) | |||
| Martha Dorris.pdf | 12K pdf | ||
| David Molochany.pdf | 42K pdf | ||
| Jacob Navot.pdf | 27K pdf | ||
| Kim_Jeong.pdf | 52K pdf | ||
| Questions and Answers.pdf | 31K pdf |
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| Martha Dorris | Dave Molchany | Jacob Navot | Heon-Jun Kim |
SECOND SESSION
Enterprise Architecture
Chair: Olov Ostberg, SWEDEN
The e-Gov agenda is a journey toward networking and multi-channel government that serves citizens and firms better. This requires a re-engineering process that relates to transformation of internal processes, stovepipe elimination, data integration across agencies, and use of common application frameworks, rather than simply automating government-to-customer online services. We cannot getaway from a systematic appraisal of priorities, nor can we succeed without coherent effort and a blueprint for the enterprise architecture.
Shared services occupy an important middle space in enterprise architectures. These are the services that can support multiple domains but are generally devoid of domain-specific business rules. Enterprise architectures will serve as the foundation for building common infrastructure and services, and for moving forward with agency line-of-business-specific architectures. Do Governments around the globe share this view on the importance of establishing enterprise architecture? What defines a good architectural balance between federal and state levels, and between central government and operational agencies?
Enabling Business and Service Transformation in the Government of Canada - Enterprise Business Architecture as the 'Killer App'
Simon Gauthier and John Weigelt, Treasury Board of CANADA
Service-wide Technical Architecture: Interoperability Through Consensus
Peter Tan Senior Consultant, e-Government Planning and Management Division, SINGAPORE
National IT architecture framework - the Danish case
Niels Pagh-Rasmussen, Head of Division, National IT and Telecom Agency, DENMARK
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| JohnWeigelt.pdf | 137K pdf | JohnWeigelt.zip | 203K zip |
| PeterTan.pdf | 517K pdf | PeterTan.zip | 744K zip |
| NielsPagh-Rasmussen.pdf | 217K pdf | NielsPagh-Rasmussen.zip | 301K zip |
| Transcripts (PDF) | |||
| Introduction Olav Ostberg.pdf | 9K pdf | ||
| John Weigelt.pdf | 39K pdf | ||
| Ragmussen.pdf | 22K pdf | ||
| Peter Tan.pdf | 40K pdf | ||
| Olav Ostberg Q&A.pdf | 36K pdf |
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| Olov Ostberg | Simon Gauthier | John Weigelt |
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| Peter Tan | Niels Pagh-Rasmussen |
Wednesday, September 17, 2003
Keynote Address:
Real-Time Government - Vision or Oxymoron?
Andrea DiMaio, Vice President, Gartner Research, Gartner Group
Chair: Nachman Oron, ISRAEL.
When mentioning the substantial benefits of the real-time enterprise (RTE), it is easy to come up with examples from the private sector, most notably in supply chain management, logistics, financial management and reporting. The idea of applying RTE concepts to a public-sector organization sounds odd to many, because government is often associated with awkward procedures and unmanageable delays in operations. It is also difficult to articulate the business case to react faster and eliminate delays in an environment where competitive pressures are almost nonexistent.
However, there are several areas where real-time enablement would yield significant benefits. Real-time crime reporting would allow law enforcement authorities to recognize crime patterns much faster, thereby narrowing search areas or pursuing more-promising paths to identify and seize suspects. Real-time management capability to react to threats (such as the recent breakout of foot-and-mouth disease in Europe) could save money and lives. Real-time financial reporting would enable a more-effective appropriation process, and the more-rapid and less-controversial issuance of budget laws.
The fundamental difference between real-time government and e-government is that the focus gradually shifts beyond pure operations (such as the online provision of tax filing or license renewal) to management and leadership-level processes, where greater benefits can be yielded. However the primary challenges remain the same: joining services, systems and forces across siloed organizations; transforming government processes to become truly constituent centric; and striking a better balance between public and private sector roles in delivering and managing government services.
THIRD SESSION
The Information Management Agenda (sharing information across governments
Chair: Enda Holland, IRELAND
The purpose of this session is to explore the Information Management Agenda with particular emphasis on the sharing, organising and management of information across multiple government agencies. The session will explore the technical, governance and policy issues arising in the development and management of effective cross-agency information management/sharing environments.
The sharing of information across Government by electronic means is key to supporting:
- The seamless and efficient delivery of e-Government services involving two or more government agencies;
- Reducing the burden on citizens and businesses by collecting information once but making it available to numbers of agencies as appropriate;
- collaborative drafting of legislation;
- preparation of government memoranda;
- the government budgetary process;
- exchange of financial and management information (personnel, performance);
- Enhanced decision making within and across government agencies;
- Communities of Interest spanning single and multiple layers of Government.
The session addresses the technical architectures and mechanisms facilitating the sharing of information and employing (for example) XML based languages and protocols, messaging technologies, metadata and standardised taxonomies.
Key questions include:
- What standards are being using to share information across agencies?
- How are these standards being implemented and what are the outcomes?
- What is the appropriate level of government involvement in standards development?
Issues which need to be explored include:
- the policy implications of increased information sharing between government agencies;
- Ownership of information and its validation and maintenance in a shared environment;
- Decisions on standards implementation.
Information Management in a Networked Administration
Knut Rexed, SWEDEN
The Swedish governance model is characterised by an extensive delegation and devolution to independently managed government agencies, regional councils and local governments. E-government goals are not pursued through central directives, co-ordination or financing. Instead, the Government allocates missions, sets general and specific goals, and assesses and evaluates results. The result is a networked administration that so far has delivered a quick and innovative uptake of e-services. The Swedish administration is now modernising its information management with multiple goals; improving service, promoting efficiency and preserving public trust. The Government has also taken steps to set up an e-Government interoperability framework.
Information Management - An Australian Government Perspective
John Grant Chief General Manager, National Office For The Information Economy, Australia
Information management is integral to an effective public sector. Relevant, timely and quality data that is readily available, within relevant legislative boundaries, promotes greater returns on public investment. Decreased storage and communication costs and increased accessibility to government information, among other things, assists high-performing agencies to be proactive and improve responsiveness, flexibility and accountability. It helps them make more effective decisions with better policy and service outcomes.
Recognition of the value of information, particularly when networked, has led to consideration of approaches to information management across the whole-of-government. Government effectiveness increasingly is underpinned by the degree to which it is network-enabled.
Cross-agency collaboration has created challenges, both technical and non-technical, associated with sharing information across government and with other sectors. These include:
- governance models;
- integrating across jurisdictions - Integrated Service Delivery Models
- ensuring interoperable systems and data;
- developing a trusted and secure online environment;
- privacy implications; and
- changing the silo culture.
The Danish National XML project
Michael Bang Kjeldgaard, Chairman of the national XML Committee in Denmark
The presentation includes references to:
- Purpose and scope
- The concept of reuse
- The concept of information objects as common building block
- Guidelines for so called OIOXML
- The Infostructure base as common tool
- Practical experiences and plans
- International cooperation
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| AndreaDiMaio.pdf | 1864K pdf | AndreaDiMaio.zip | 648K zip |
| KnutRexed.pdf | 67K pdf | KnutRexed.zip | 149K zip |
| JohnGrant.pdf | 566K pdf | JohnGrant.zip | 1210K zip |
| MichaelBangKjeldgaard.pdf | 1128K pdf | MichaelBangKjeldgaard.zip | 815K zip |
| Transcripts (PDF) | |||
| Introduction.pdf | 10K pdf | ||
| KnutRexed.pdf | 34K pdf | ||
| JohnGrant.pdf | 125K pdf | ||
| Kjeldgaard.pdf | 37K pdf | ||
| Questions.pdf | 14K pdf |
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| Andrea DiMaio | Enda Holland | Knut Rexed |
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| John Grant | Michael Bang Kjeldgaard |
Thursday, September 18, 2003
Debate: Is IT a stress generator or a stress reliever?
Chair: John Riddle, CANADA
Be it resolved:
Advances in information technology contribute to workplace productivity and personal fulfillment.
For years the world has been promised the benefits of information technology in the form of personal leisure and measurable productively gain. These benefits have been realized with our increased ability to juggle multiple transactions, maintain a global reach on information, actively participate in decision-making, and balance the demands of professional and personal life.
The contrary view would postulate we are drowning in information and technological functionality beyond our capacity to absorb, that reflection on issues is a thing of the past and that fulltime connectedness means there is no line and thus no balance between professional and personal life. Who is right? Is modern day information technology a stress reliever or a stress generator?
Participants:
Robert Assirati, UK
Marty Wagner, USA
| Debate Transcript | |||
| Day 3 Debate.pdf | 56K pdf |
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| John Riddle | Robert Assirati | Marty Wagner |
FOURTH SESSION
Theme: Real Time Government Implications on Trust and Confidence
Chair: Wu Choy Peng, Singapore
In meeting the needs and demands of her constituents, the Real Time Government inevitably needs to collect and analyse information, and often needs to share information across departments. The Real Time Government is also a highly "networked" and "connected" one. This has tremendous implications on public trust and confidence. Some questions that bother the public are: Does the Government have the most accurate and up-to-date information about me? How is the Government using such information? What are my rights? Are the systems and infrastructures secure and reliable? Can one security incident "bring down" the business of Government?
The speakers in this session share their unique approaches and experiences on building trust and confidence in the policies, procedures, systems and infrastructures for the Real Time Government.
ICA Study Group Report: IT Security Today - The Challenge of the Real Time Government
Hans Werner Ksica, AUSTRIA and John Weigelt, CANADA
In their joint presentation, Hans Werner Ksica from Austria and John Weigelt from Canada deliver the detailed findings of the Final Report of the "ICA Study Group on Security". They share what they have learnt about the rollouts of Public Key Infrastructures across the ICA member countries, smart cards and tokens implementation, and countries's experience and plans for biometrics. They also elaborate on the challenges in the area of structure of administrations, culture, legislative policy, and technology.
X-road and e-Citizen: cross institutional applications in Estonia
Arvo Ott, ESTONIA
This is an overview of several "horizontal" projects in the Estonian Government. It focuses on the issues of user identification and authorisation. Trust and confidence are key issues for users of different e-Services, and ID cards and Internet bank secure user identification and authorisation mechanisms are widely used for these applications. There is also an overview on the wide variety of e-Services that are offered by the different registers and the e-Citizen environment.
Providing Denmark with Digital Signatures
Yih-Jeou Wang, Head of Division, Division of IT Policy
Ministry of Science, Technology and Innovation, DENMARK
The lack of a common public recognised digital signature has been one of the major obstacles for harvesting the efficiency gain from digitizing public sector. This obstacle has now been removed. The Danish Government has through a public tender closed a contract with TDC - the former national telecom company - providing free digital signatures to all citizens in Denmark. By 2006 1.3 million citizens will have got a digital signature. At the same time public authorities in the municipalities, counties, and central government are committed to develop new electronic services and migrating existing electronic services using digital signatures as a means of authentication and signature. The speaker gives an update of this project and share some insights on the Danish experience.
Keynote Address: Beyond Realtime. The Government Of The Future Is Intelligent: Marcel Bullinga, Chairman Futurecheck
Chair: John Riddle, CANADA
In E-government, it is not the E that counts but government. We should not focus on digital technology as such; we should focus on the societal needs: how to get less crime, less congestion, more (but also less) privacy, better healthcare, how to get better government services and fewer government rules. Digital technology plays a crucial part in achieving all of this. Without it, government will undoubtedly crash. Only by smart control (organizational change) in combination with smart technology can we solve the mayor current societal problems. In the end, it all boils down to better leadership.
We have to transform our organizations in order to make government intelligent and keep it trustworthy. We have to stop the traditional privacy nightmares like Big Brother to play such a negative role in the advancement of government services and crime reduction. We have to combine top down (implementing keyhole laws) and bottom up (innovation diffusion). We have to adopt open source, open software, shared services, shared logistics, and expert systems no more websites. WE have to build a global Citizen Service Card in order to give the ordinary citizen as much control over his data and his government as possible.
Fast Forward! Futurist Marcel Bullinga presents a highly visual overview of the intelligent and transparent world we are heading for. He presents the seeds of the future: intelligent appliances, intelligent products, intelligent processes, intelligent services leading towards an intelligent government and citizen-in-control. He reveals the current trends: everything online, anything online, real-time organisation; from high interactive processes to low interactive processes, from human-ready life-cycle to appliance ready life-cycle.
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| ArvoOt.pdf | 1040K pdf | ArvoOtt.zip | 704K zip |
| fr-hans.pdf | 31K pdf | fr-hans.zip | 1913K zip |
| Bullinga.pdf Bullinga.pdf |
11K pdf 2166K pdf |
Bullinga.zip |
902K zip |
| JohnWeigelt.pdf | 753K pdf | JohnWeigelt.zip | 394K zip |
| Yih-JeouWang.pdf | 56K pdf | Yih-JeouWang.zip | 29K zip |
| Transcripts (PDF) | |||
| ArvoOtt.pdf | 24K pdf | ||
| MarcelBullinga.pdf | 52K pdf | ||
| Ksica_Weigelt.pdf | 34K pdf | ||
| ChoyPeng.pdf | 13K pdf | ||
| Yih-JeouWang.pdf | 29K pdf |
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| Wu Choy Peng |
Hans Werner Ksica | John Weigelt |
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| Arvo Ott | Yih-Jeou Wang | Marcel Bullinga |
Study Groups
Chair: Nachman Oron, ISRAEL
Knowledge Management (Intermediate Report)
Dr. Hugo Agius Muscat, Office of the Prime Minister, MALTA
Biometrics Applications in Government (Intermediate Report)
Nachman Oron ISRAEL
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| HugoAgiusMuscat.pdf | 150K pdf | HugoAgiusMuscat.zip | 43K zip |
| UzyBerlinsky.pdf | 280K pdf | UzyBerlinsky.zip | 1168K zip |
| Transcripts (PDF) | |||
| Report back.pdf | 27K pdf |
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| Dr. Hugo Agius Muscat | Nachman Oron |
Conference Closing
Chair: John Riddle, Canada
Affinity Group Workshop:
Chair: Hans Werner Ksica, AUSTRIA
Affinity group sessions provide an opportunity for information exchanges with other ICA members and for the identification and analysis of significant topics important to all jurisdictions as determined by feedback from National Representatives.
Measurement and Metrics
Facilitator: Helen McDonald, CANADA
Digital Divide
Facilitator: Arja Terho, FINLAND
Information Management/Information Technology Business Processes
Facilitator: Barry West, USA
Use of Industry as a Service Broker
Facilitator: Itzik Cohen & Shimon Broner, ISRAEL
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| Group1.pdf | 6K pdf | Group1.zip | 5K zip |
| Group2.pdf | 11K pdf | Group2.zip | 6K zip |
| Group3.pdf | 13K pdf | Group3.zip | 6K zip |
| Group4.pdf | 37K pdf | Group4.zip | 12K zip |
| Transcripts (PDF) | |||
| Session.pdf | 86K pdf |
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| Hans Werner Ksica |
Helen McDonald | Arja Terho |
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| Barry West | Itzik Cohen | Shimon Broner |
Round Table Reports for the 37th ICA Conference.
Chair: Larry Caffrey, United Kingdom
Discussions on country reports compiled by ICA National Representatives. The reports cover major strategic, business, innovative and technological activities within each country. These Round Table discussions fulfil a major goal of ICA - to promote and facilitate the informal exchange of ideas, knowledge and experiences on all aspects of Information Technology.
| Presentations (PDF) | Presentations (Zipped PPT) | ||
| RoundTable.pdf | 31K pdf | RoundTable.zip | 9K zip |
| Transcripts (PDF) | |||
| Day1 RoundTable.pdf | 57K pdf | ||
| Day2RoundTable.pdf | 52K pdf | ||
| Day3RoundTable.pdf | 57K pdf |
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| Larry Caffrey |
ICA Member Country Reports
| Text | |
| Australia.pdf | (34K pdf) |
| Canada.pdf | (193K pdf) |
| Cyprus.pdf | (53K pdf) |
| Denmark.pdf | (21K pdf) |
| Estonia.pdf | (56K pdf) |
| Finland.pdf | (62K pdf) |
| Hungary.pdf | (19K pdf) |
| Ireland.pdf | (103K pdf) |
| Israel.pdf | (32K pdf) |
| Malta.pdf | (44K pdf) |
| Netherlands.pdf | (18K pdf) |
| Singapore.pdf | (64K pdf) |
| Spain.pdf | (46K pdf) |
| Sweden.pdf | (19K pdf) |
| Switzerland.pdf | (61K pdf) |
| UK.pdf | (224K pdf) |
| USA.pdf | (83K pdf) |